ICQA Administrator - Troubleshooting, China Grove - Full Time

Macy's•China Grove, TX

2d•$20 - $33•Onsite

About The Position

The ICQA Administrator - Troubleshooting researches, troubleshoots, and resolves systemic and physical facility-level inventory issues. The role communicates inventory accuracy concerns to facility management when they could impede accurate and timely financial booking, and performs other duties as assigned. The position is based in a supply chain facility in China Grove and requires following standard operating procedures and safety and security guidance. Candidates with a high school diploma or equivalent are encouraged to apply; inventory experience is preferred.

Requirements

High school diploma or equivalent; candidates with this qualification are encouraged to apply.
Two years of experience addressing complex issues using diplomacy and tact.
Two years of experience working with spreadsheets, reporting, and responding to questions or issues.
One year of experience in a distribution center.
Strong verbal and written communication, leadership, and negotiation skills.
Computer proficiency in Excel, SQL, Macros, Tables, PowerBI, and PowerPoint.
Ability to perform basic math, including addition, subtraction, multiplication, and division.
Ability to work independently with minimal supervision and as a team member, with a high standard of integrity and accuracy.
Detail orientation, a sense of urgency, and demonstrated problem-solving and decision-making skills.
Ability to work a flexible schedule based on department and company needs, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to understand and communicate directions regarding facility standard operating processes.
Ability to stand and walk for prolonged periods; reach, crouch, kneel, stoop, and climb ladders; and meet depth-perception and color-vision demands.
Ability to frequently lift or move up to 25 pounds.

Nice To Haves

Inventory experience.

Responsibilities

Research, troubleshoot, and resolve systemic and physical facility-level inventory issues.
Communicate inventory accuracy issues to facility management when they could impede accurate and timely financial booking.
Use available tools and systems, including Mainframe, WM, and other applications, to investigate issues and identify potential root causes and resolutions.
Recognize issues that may affect system integrity and alert facility management to prevent escalation.
Make adjustments within multiple systems when needed, using knowledge and judgment.
Key information accurately and productively using PCs, handheld computers, or similar devices.
Maintain organized documents according to the Supply Chain documentation retention policy.
Follow standard operating procedures and safety and security guidance.
Foster an environment of acceptance and respect and build authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice