ICQA Associate
About The Position
The ICQA Associate monitors inventory activities for clients at a fulfillment center, helping the Operations team stay focused on daily responsibilities while supporting client service and scalable operations. The role investigates inventory discrepancies, performs cycle counts, reconciles variances, and addresses merchant-facing inventory requests. It reports to the Area Manager, Supply Chain ICQA. The position also supports product safety, quality, legality, and traceability by following standard operating procedures, reporting product-condition or integrity concerns, maintaining accurate records, and contributing to continuous improvement and product-safety awareness. Team members may be asked to flex into other departments and perform additional duties as necessary. The role is located at 400 Smoke Tree Plz, North Aurora, IL 60542. The listed schedules are Sunday–Thursday, 6:30 a.m.–3:00 p.m. or Sunday–Thursday, 4:00 p.m.–12:30 a.m. Compensation is $20.25–$21.25.
Requirements
- Ability to adapt quickly to changing conditions and solve problems in a timely manner.
- Ability to identify inventory discrepancies, perform physical inventory cycle counts, and reconcile inventory variances.
- Effective written and verbal communication skills and reading comprehension skills.
- Ability to multitask and handle multiple issues at the same time without stress.
- Attention to detail.
- Ability to lift up to 50 lbs without health limitations.
- Ability to stand and walk continuously during shifts of up to 8–10 hours.
- Ability to bend, stoop, reach above, and push or pull frequently.
Responsibilities
- Investigate inventory discrepancies reported by the Operations team.
- Perform physical inventory cycle counts and reconcile inventory variances.
- Communicate updates and important operational information about clients directly to the ICQA Lead.
- Resolve merchant-facing requests related to inventory issues.
- Apply cycle-count and inventory-control processes according to written SOPs.
- Research and resolve inventory variances in a timely manner to support fulfillment of outbound orders.
- Communicate promptly with the MC team about orders that cannot be fulfilled because of inventory discrepancies.
- Handle, store, and distribute products in a manner that maintains their safety, quality, and legality.
- Follow standard operating procedures, report concerns about product condition or integrity, and support traceability through accurate record-keeping.
- Contribute to continuous improvement and product-safety awareness.
- Flex into other departments as needed and perform additional duties and responsibilities as necessary.
Benefits
- Medical, dental, vision, and basic life insurance
- 401(k) match
- Weekly paycheck with paid overtime eligibility
- Pay Progression Program
- Paid time off and sick time off
- Access to AI and productivity tools at no cost for full-time employees
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
