Inventory Control & Quality Assurance (ICQA) Associate

Intellisource Colorado•Matteson, IL

About The Position

IntelliSource is seeking a detail-oriented Inventory Control & Quality Assurance (ICQA) Associate to support inventory accuracy, quality control, and shrink reduction in a high-volume e-commerce fulfillment environment. The role involves identifying and resolving inventory discrepancies, conducting cycle counts and audits, researching root causes of errors, and partnering with operations to improve inventory integrity. The position requires accuracy, comfort working with data and warehouse systems, and the ability to identify trends that may contribute to inventory loss, fulfillment errors, or customer-impacting defects. The contract is expected to begin immediately and continue through approximately December 31, 2026, with final dates depending on business demands and possible extension by mutual interest. The associate will spend significant time on the warehouse floor auditing inventory and operational processes, adapt to changing priorities, and balance productivity with accuracy. This is a safety-sensitive position; offers are contingent on successfully clearing post-offer criminal background screening and drug testing. Candidates must be authorized to work in the United States and provide documentary evidence of identity and employment eligibility within three business days of starting. Compensation is $25 per hour, with overtime potential, and a full benefits package including medical, dental, and vision coverage.

Requirements

High school diploma or equivalent.
Strong attention to detail and commitment to accuracy.
Basic computer and data-entry skills.
Ability to use handheld scanners, warehouse management systems, and inventory applications.
Ability to perform basic mathematical calculations and reconcile inventory quantities.
Strong problem-solving and investigative skills.
Ability to communicate clearly with associates, supervisors, and managers.
Ability to identify patterns and inconsistencies in inventory and operational data.
Ability to work independently and follow detailed procedures.
Ability to stand and walk for extended periods throughout a large fulfillment facility.
Ability to frequently bend, reach, squat, and move throughout storage and processing areas.
Ability to safely lift, move, or handle products within established facility requirements.
Ability to work around powered industrial equipment and automated material-handling systems.
Ability to work in varying warehouse temperatures and noise levels.
Flexibility to work nights, weekends, holidays, overtime, or alternate shifts based on operational needs.
Ability to successfully clear post-offer criminal background screening and drug testing.
Authorization to work in the United States and ability to provide documentary evidence of identity and employment eligibility within three business days of the start date.

Nice To Haves

Previous warehouse, fulfillment, distribution, inventory-control, quality-control, or related experience.
Previous ICQA, Inventory Control, Quality Assurance, or Loss Prevention experience.
Experience in a high-volume e-commerce or fulfillment center environment.
Experience performing cycle counts and inventory reconciliations.
Familiarity with Warehouse Management Systems (WMS).
Experience with Microsoft Excel or similar spreadsheet applications.
Previous experience researching inventory discrepancies or conducting root-cause analysis.
Knowledge of shrink prevention and inventory accuracy practices.

Responsibilities

Perform routine and directed cycle counts to validate physical inventory against system inventory.
Research and resolve discrepancies involving missing, misplaced, damaged, excess, short, or inaccurate inventory.
Verify product locations, quantities, identifiers, and inventory status throughout the facility.
Investigate inventory variances, identify potential root causes, and support reconciliations and corrective adjustments under established procedures.
Monitor inventory movement and identify unusual transactions or patterns that may contribute to shrink.
Assist with inventory consolidation, location accuracy, and slotting validation.
Maintain accurate inventory records in warehouse management and inventory systems.
Conduct quality audits across inbound, stow, picking, packing, sorting, shipping, returns, and other assigned fulfillment processes.
Inspect products and processes for compliance with established quality standards; identify defects that may cause incorrect shipments, damage, loss, complaints, or inefficiency.
Document defects, provide timely feedback to operational leadership, and validate corrective actions.
Support adherence to standard operating procedures and quality-control requirements.
Identify shrink-related trends and operational behaviors; escalate suspected shrink concerns, unusual activity, or recurring discrepancies to leadership.
Partner with operations, Asset Protection, and inventory leadership on significant inventory variance investigations.
Support process improvements that reduce loss, improve accuracy, and strengthen controls; maintain related investigation documentation.
Research recurring inventory and fulfillment errors; analyze patterns by department, process, product, associate activity, location, or other relevant factors.
Assist with root-cause analysis and corrective-action recommendations, track recurring defects, and assess whether solutions improve performance.
Conduct scheduled and ad hoc inventory, quality, and process audits, completing them accurately and on time.
Maintain audit records, verify adherence to inventory-control procedures and standard work, and escalate non-compliance findings.
Gather, review, and interpret inventory and quality data; prepare routine reports on accuracy, defects, shrink, cycle counts, and quality performance.
Review data for completeness and accuracy, track trends, and communicate findings and fact-based recommendations to operational leadership.
Use spreadsheets, warehouse systems, scanners, and other technology to perform daily responsibilities.
Follow inventory-control, quality, and safety procedures; maintain confidentiality of sensitive operational information and communicate effectively with leadership.
Remain objective and responsive when reporting discrepancies or process failures, and adapt to changing priorities in a fast-paced operation.