Program Manager, Inventory Control Quality Assurance

DSV•Florence, KY

1d•$97,440 - $115,000•Onsite

About The Position

The Program Manager, Inventory Control Quality Assurance (ICQA) drives inventory integrity, storage health, and quality excellence across a multi-site third-party logistics footprint. The role supports sites across DSV’s North American Contract Logistics, High Tech II vertical, and influences site operations teams to improve inventory accuracy, reduce shrink, and strengthen process adherence. Success requires driving results through indirect leadership and influence, embedding standards and accountability across a matrixed operations organization. The position is onsite in Independence, Kentucky; Florence, Kentucky; or New Albany, Ohio. It is a full-time, regular day-shift role, Monday through Friday, with 25–50% travel. The expected annual base pay range is $97,440–$115,000. Actual compensation depends on job-related factors such as experience, skills, education, certifications, and geographic location. Benefits information is available through DSV’s Benefits Showcase; offerings and eligibility may vary by location and division.

Requirements

At least 5 years of experience in supply chain, logistics, or operations analytics.
At least 4 years of experience in inventory control, quality assurance, or operational excellence leadership.
Demonstrated results improving inventory accuracy, shrink reduction, and operational quality metrics.
Ability to lead through influence in a matrixed organization.
Strong problem-solving and root cause analysis capability.
Process-oriented approach with a bias for standardization and scalability.
Understanding of supply chain KPIs and 3PL cost-to-serve models.
Strong knowledge of WMS platforms such as Manhattan, Blue Yonder, or SAP EWM.
Experience with inventory control methodologies, including cycle counting, root cause analysis, and audit frameworks.
Understanding of storage optimization and warehouse layout principles.
Strong computer skills, including MS Office applications.
Proficiency in Excel and data analysis, including pivot tables and large datasets.
Familiarity with quality systems and tools such as QMS, CAPA, and audit frameworks.
Effective communication, supervisory, and people skills.
Ability to develop and sustain effective working relationships with leaders, influence and align people at all levels, and coach and mentor others.
Strong planning, organizational, and problem-solving skills; analytical and results-oriented; able to foster continuous improvement.
Intermediate mathematical skills to verify product quantities, count inventory, or perform other duties associated with handling, storing, and distributing client products.
English reading, writing, and verbal communication skills.
Ability to meet the role’s physical demands, including walking and standing frequently; bending frequently; occasional handling and sitting; lifting, carrying, pushing, or pulling 21–50 pounds; and reaching above the shoulder, reaching outward, squatting, or kneeling.
Bachelor’s degree in supply chain, logistics, business, or a related field is preferred, rather than stated as required.

Nice To Haves

3PL experience.
Bachelor’s degree in supply chain, logistics, business, or a related field.
Experience with SQL, data modeling, and data visualization best practices.
Quality-related certifications.
Completion of a forklift training program.
Bilingual English/Spanish.
Training or certification in common inventory management methodologies and tools such as Six Sigma and Lean.
Experience with BI tools such as Power BI or Tableau.

Responsibilities

Build capability and consistency across sites through training, tools, and governance.
Partner with Site Operations Leaders, Engineering and Continuous Improvement teams, and Account Management and Customer teams.
Influence site teams without direct authority to ensure adoption of ICQA standards.
Drive network-wide inventory accuracy, including cycle count execution and compliance, root cause analysis of discrepancies and shrink, and programs to reduce shrink and missing inventory.
Drive accountability across site operations teams for inventory accuracy KPIs.
Implement reporting and dashboards to track inventory accuracy, adjustments and write-offs, and root cause trends.
Develop frameworks for inventory health management, including aging inventory, obsolescence risk, and location accuracy.
Lead development of standard operating procedures and ensure consistent execution across sites.
Implement structured quality audits and corrective/preventive action processes (CAPA).
Lead ICQA-driven continuous improvement initiatives across the network.
Use data to identify systemic issues and prioritize improvements.
Apply Lean and Six Sigma methodologies to improve inventory accuracy, process reliability, and quality outcomes.
Track and report realized improvements and cost avoidance.
Ensure alignment between ICQA processes and WMS/LMS systems.
Drive enhancements to inventory control and quality reporting tools.
Partner with IT and analytics teams to improve visibility and automation.
Teach, coach, mentor, and support project team members in continuous improvement concepts and skills through indirect supervision.
Develop work instructions, procedures, and visual aids to support operations.
Work extra hours as dictated by business needs.
Follow safety standards and wear PPE when necessary.