Ice Arena Shift Leader

City of Ames • 50010, IA

1d • Onsite

About The Position

The City of Ames Parks and Recreation Department is hiring Ice Arena Shift Leaders to assist with supervising Cashiers and operating the ice arena. Shift Leaders are directly accountable to the Ice Arena Manager and adjunctly accountable to the Recreation Superintendent and Director of Parks & Recreation. The role is scheduled for November 2026 through January 2027, with varying shifts on days, evenings, and weekends. Weekday shifts run between 5:00 a.m. and 1:00 a.m.; Saturday and Sunday shifts run between 6:30 a.m. and 1:00 a.m. The posting is open until filled.

Shift Leaders perform opening and closing procedures, check equipment, enforce facility rules, maintain cleanliness, process cash deposits, coordinate Cashier duties, and respond to emergencies. They may also support event staffing, recordkeeping, concessions, vendor orders, facility maintenance, scheduling, inventory control, patron supervision, snow removal, and training. Employees are expected to uphold the City’s Excellence Through People values and contribute to a safe, service-oriented, and collaborative work environment.

Requirements

• Must be at least 18 years of age.
• Recreational or related supervisory experience.
• Current AED/CPR certification or ability to obtain it within one month of employment.
• Ability to work a flexible schedule.
• Ability to maintain an exceptional level of safety.
• Strong decision-making skills, initiative, dependability, organization, enthusiasm, leadership, and desire to serve the public.
• Ability to communicate positively with the public.
• Ability to maintain a calm and courteous professional demeanor while on site.
• Ability to maintain a professional appearance while on site, including a staff coat, khaki pants, and closed-toe shoes.
• Ability to understand, appreciate, and embody the City of Ames Core Values.

Nice To Haves

• Cash handling, customer service, or retail experience.
• Valid driver's license.

Responsibilities

• Perform opening and closing procedures, including unlocking and locking the facility, starting the point-of-sale system, and operating lights.
• Complete routine equipment checks.
• Enforce rules and policies to help ensure a safe facility.
• Maintain a clean facility.
• Use the Point of Sale/Pass Management program and other required software.
• Complete nightly cash deposits.
• Delegate facility-specific duties to Cashiers, such as post-game duties.
• Recognize and respond quickly and effectively to emergencies.
• Operate facility-specific equipment safely and efficiently, such as an ice resurfacer and beverage cart.
• Ensure appropriate staffing levels for events by calling in additional staff or sending staff home.
• Complete required recordkeeping paperwork, such as incident reports and cleaning checklists.
• Assist with food preparation and sales in the concession stand, depending on the facility.
• Contact vendors for supplies, such as pizza, cake, and beverages.
• Assist the Recreation Manager with facility maintenance, staff scheduling, inventory control, and other needs.
• Supervise patrons.
• Ensure the building entrance is clean and maintained, including snow removal.
• Perform other duties as assigned by the Recreation Manager.
• Assist the Recreation Manager in training new Shift Leaders and Cashiers.
• Uphold the City’s Excellence Through People values and maintain a Total City Perspective.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed