iCasino Operations Coordinator (12-Month Contract)

Bally's Interactive•Rock Island, IL

About The Position

Bally’s Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. They are looking for a iCasino Operations Coordinator to help bring exciting casino content to life across the US and Canada. This role will be key in launching new content, supporting market expansion, and building an engaging player experience that drives growth and retention. The ideal candidate thrives in fast-moving environments, enjoys cross-team collaboration, and is excited by the mix of data, operations, and gaming strategy.

Requirements

Excellent attention to detail with a player-first mindset
Understanding of casino content including slots, live dealer, and table games
Excellent communication skills with the ability to build relationships internally and externally
Comfortable juggling multiple priorities in a fast-paced environment
Proactive problem solver who takes ownership and drives things forward
Highly organized with strong coordination skills
Commercial mindset with curiosity around what players want next
1+ years of experience in iGaming, casino operations, product operations, or similar field
Experience working with large data sets and turning data into insights
Understanding of casino products, promotions, and bonus mechanics
Experience using provider back-office tools
Excellent Excel skills
Interest in AI tools and automation that improve efficiency

Responsibilities

Coordinate end-to-end launches of casino content across multiple jurisdictions, ensuring releases go live accurately, on time, and in line with market and regulatory requirements.
Support launches into new states and provinces by ensuring content is ready, configured, prioritized, and launch-day prepared.
Track monthly and quarterly release calendars, keeping teams aligned on milestones, timelines, and dependencies.
Partner with Product, Commercial, Marketing, Compliance, and Technology teams to deliver smooth launches and high-impact content strategies.
Work closely with regulatory stakeholders to ensure all content is certified, approved, and market-ready.
Use reporting and performance data to identify content opportunities, market gaps, and ways to strengthen the casino portfolio.
Maintain accurate records of launches, supplier updates, processes, and reporting dashboards.
Assist in identifying content gaps by market, region, or player segment, and support strategies that improve the value, relevance, and performance of the overall casino portfolio.