Coordinator, Systems & Operations (12-Month Contract)

sephora.com • Toronto, ON

8d • Hybrid

About The Position

At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Ready for a career glow‑up? As Coordinator, Systems & Operations, you’ll support the day‑to‑day execution of retail system processes and operational activities that keep our stores running smoothly. The work you do will impact beauty every day, as you ensure data accuracy, operational consistency, and seamless support for stores and cross‑functional partners. You’ll be part of a collaborative Systems & Operations team united in beauty, supported by teammates who are equally passionate about delivering efficient processes, reliable systems, and a consistent client experience.

Requirements

• A bachelor’s degree or an equivalent combination of education and experience
• A basic understanding of retail operations
• Strong analytical curiosity, numerical aptitude, and a willingness to learn and grow in a fast‑paced retail environment
• Excellent attention to detail, with solid problem‑solving skills and a high degree of accuracy
• Clear written and verbal communication skills, with the ability to tailor messages to different audiences
• Strong organizational and time‑management skills, with the ability to manage multiple priorities in an evolving environment
• Proficiency in Microsoft Office, particularly Excel
• A collaborative mindset and the ability to work effectively with cross‑functional partners
• A proactive, adaptable approach, with interest in learning merchandise systems and retail process workflows

Nice To Haves

• Prior retail or administrative experience

Responsibilities

• Own the brand chargeback process, including reporting, tracking exemptions, and supporting dispute documentation
• Run weekly and monthly reports to support operational compliance, visibility, and meaningful business insights
• Partner with cross‑functional teams to gather reporting requirements and support reporting discussions
• Support the monthly RTV process, including file preparation, scheduling, and follow‑ups as directed
• Provide administrative and system support to COE leadership, including meeting notes, data pulls, and follow‑up actions
• Begin building foundational knowledge of merchandise support systems (AIM, NPF, BOWSER) through hands‑on learning and exposure
• Help monitor system performance, tracking issues and logging user feedback to support continuous improvement
• Assist with testing small process or system updates, documenting observations and learnings
• Coordinate with cross‑functional partners to troubleshoot basic system issues and escalate when needed
• Compile weekly stock continuity and business trend updates to support decision‑making
• Support ad hoc requests and team projects, contributing to broader COE and operational initiatives

Benefits

• Caring Community. You’ll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward – together, united in beauty.
• Fulfilling Path. Your career glow-up starts here with access to opportunities that will challenge, stretch, and develop your skills. You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
• Meaningful Work. As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) your individual voice is a part of.
• Wealth. We’re passionate about pay equity and transparency. The compensation ranges between CAD$57,800.00 - CAD$64,600.00. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
• Health. Choose a healthcare plan to fit you and your family’s needs with medical, dental, vision, life, and disability coverage. Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being.
• Balance. You’ll be trusted to find the perfect blend of work/life balance that actually works for you with a hybrid work schedule, vacation and flex days, and maternity/paternity leave.
• Growth. A career glow-up is built into every role, with access to training and development programs and resources throughout the year.
• Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts on LVMH brands.
• Support. Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level