Revenue Operations Specialist (12 Month Contract)

JSI•Ottawa, ON

7d•Hybrid

About The Position

We’re looking for a Revenue Operations Specialist to support our global Sales organization by ensuring operational excellence across our systems, our processes, and our data. This position is responsible for administering and improving the CRM platform, supporting pricing governance, and preparing accurate quotes and financial analyses. As part of the Revenue Operations team, this role partners closely with Sales, Customer Success, Legal, Finance, and Operations to optimize revenue processes, ensure data integrity, and support our drive for scalable growth. The Revenue Operations team is actively transforming its workflows and tooling to support the evolving needs of our business. You will be able to contribute your ideas and play a hands-on role in building the future of our operations. You will thrive here if you have strong attention to detail and the ability to collaborate effectively across teams. Adaptability, efficiency, excellent organization skills, and a proactive approach are also essential qualities for success.

Requirements

Bachelor’s degree in Business, Finance, Information Systems, or related field
3+ years of experience in Revenue Operations, Sales Operations, or related function
Hands-on experience with Salesforce CRM administration including Salesforce CPQ (product configuration, pricing rules, approvals, quoting workflows)
Strong understanding of pricing structures, margin analysis, and deal structuring
Advanced Excel skills (financial modeling, pivot tables, lookups)
Analytical mindset with experience using metrics to drive strategy
Ability to manage multiple priorities
Familiarity with quote-to-cash processes

Nice To Haves

Exposure to supporting or maintaining ERP-to-CRM integrations
Experience working with or exposure to other CRM or ERP systems an asset
Experience working with ERP systems
Familiarity with subscription-based revenue models
Exposure to public sector procurement
Strong stakeholder management and influencing skills

Responsibilities

Document, maintain, and enforce company pricing policies and approval workflows
Prepare accurate quotes and financial workups to support the global sales team
Partner with Sales and Finance to structure complex deals and ensure margin compliance
Support discount calculation, review, and approval processes
Facilitate contract scope handoff to Finance and Operations team post-sale, supporting the Order Management process
Assist with contract data accuracy and revenue recognition alignment
Serve as administrator for Salesforce, including user management, roles, permissions, workflows, and reporting
Maintain data integrity through governance processes, validation rules, and regular audits
Manage CPQ functionality, including pricing rules and approval workflows
Support implementation of CRM improvement initiatives to enhance user experience, automation, and reporting capabilities
Assist in CRM requirement review, planning, solutioning, and implementation of an ongoing business systems modernization project to optimize Revenue Operations workflows.
Understand key ERP-to-CRM and CRM-to-middleware integrations and ensure their continued functionality amid required CRM improvement work
Troubleshoot integration issues in collaboration with IT and external vendors
Support system upgrades, enhancements, and testing initiatives
Support maintenance of sales performance dashboards and KPIs
Support forecasting processes and pipeline analysis
Analyze sales data to identify trends, risks, and opportunities
Perform ad hoc analyses as required to support business and operational decision making
Engage with Sales, Customer Success, and Product Management teams when preparing quotes
Support onboarding and training of sales team members on CRM and CPQ tools and processes
Participate in process improvement initiatives and revenue cycle optimization projects