IBS Floating Manager

Genuine Parts Company•Sacramento, CA

About The Position

Manages company-owned Integrated Business Solutions (IBS) locations and provides vacation and call-out coverage across the Sacramento, Fresno, and Palo Alto markets. The position is responsible for meeting customer expectations through timely service and value, maintaining high performance standards, supporting employee development and recognition, protecting inventory and company assets, and ensuring the cleanliness and effective operation of stores and stockrooms. The manager implements IBS programs and fosters positive relationships between customers and staff through regular meetings and open communication. The role supports customer service, inventory management, operational excellence, vendor relationships, and special projects such as inventory counts, audits, and procedure rollouts. It requires travel and flexibility in working hours to meet customer and location needs, including emergency overtime related to weather conditions.

Requirements

High school diploma or equivalent.
Demonstrated leadership in the automotive aftermarket industry, preferably in an automotive parts department, dealership, jobber, heavy-duty, or fleet establishment.
Working knowledge of the organization's store services.
Strong communication skills and attention to detail.
High character and integrity.
Ability to provide strong operational leadership, with a customer focus, open communication, and willingness to coach and provide feedback.
Personal drive, self-motivation, and initiative to accomplish company goals and objectives.
Ability to work in a fast-paced setting and remain calm under pressure.
Ability to learn and use customer fleet management software.
Analytical problem-solving skills.
Ability to operate a point-of-sale system and cataloging tools.
Proficiency in Microsoft Office and use of the internet for parts research and sourcing.
Flexibility in working hours based on customer and location needs, including emergency overtime related to weather conditions.
Ability and willingness to travel.
Ability to stand, walk, talk, and hear regularly; sit, stoop, kneel, crouch, climb, and crawl as needed; and frequently lift and move products weighing up to 60 pounds.
Ability to move engine blocks, core barrels, and other heavy equipment using appropriate moving aids.
Vision abilities including close, distance, color, peripheral, and depth vision, and ability to adjust focus.

Nice To Haves

Technical school education and/or a college degree.
Experience in an automotive parts department, dealership, jobber, heavy-duty, or fleet establishment.

Responsibilities

Provide vacation and call-out coverage across the Sacramento, Fresno, and Palo Alto markets.
Support special projects, including inventory counts, audits, and operational initiatives and rollouts.
Meet with customers regularly to identify needs and address problems or concerns promptly and effectively.
Develop customer relationships, provide responsive service, answer sales and service questions, and resolve issues by identifying and sourcing the right parts.
Understand and comply with customer contract requirements and service-level agreements, ensuring operations meet customer expectations.
Maintain inventory, ensure parts are stocked in the correct locations, and oversee accurate receiving, barcoding, put-away, and returns of non-NAPA excess inventory.
Use POS, catalog, Hub, and customer fleet management systems; maintain special-order information and communicate pending order status to customers.
Source customer parts needs through approved IBS vendors and appropriately manage non-company-approved line codes and buy-out purchase orders.
Follow inventory protection, asset security, loss prevention, hazmat, and other IBS, NAPA, and customer policies and procedures.
Maintain store, stockroom, outside areas, facilities, equipment, inventory, and other company assets.
Work with the NAPA District office to ensure procurement card controls are in place and enforced.
Build relationships and assist with negotiations with non-NAPA vendors on pricing, inventory, service, and return privileges.
Complete required IBS operations training and participate in other training as needed.
Provide leadership, coaching, feedback, and open communication to support a high-performance team.
Perform other associated tasks as assigned by management.