IBS Counter Service

Genuine Parts Company • Napa, CA

8d

About The Position

The Automotive Parts Specialist provides and sources parts for specialized equipment used by fleet customers. The role uses parts knowledge to assist NAPA team members and answer customer questions, while delivering attentive service and working with management and technicians in a fast-paced environment. The specialist asks questions to research and source the correct parts and informs customers about parts availability.

This opportunity is suited to someone who enjoys helping fleet customers with parts and service needs and wants to develop or grow their parts experience as part of a team. Prior automotive or parts experience is welcome, though a willingness to learn about auto parts is also acceptable. The position involves working on or around an airport in a shop environment. The listed starting hourly rate is $21.00; starting rates for other positions may depend on individual skills, experience, and qualifications.

Requirements

• Valid driver's license.
• Previous experience in a parts store or automotive industry, or willingness to learn about auto parts.
• High school diploma or GED.
• Excellent verbal and written communication skills.
• Good listening skills and empathy for customers.
• Ability to work on or around an airport in a shop environment.

Nice To Haves

• Technical or trade school courses or degree.
• Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
• Experience with airport ground support equipment.
• Knowledge of cataloging, sourcing, or inventory management systems.
• Customer-centric approach with external and internal customers.
• ASE certifications.

Responsibilities

• Provide and source parts for specialized equipment for fleet customers.
• Use parts knowledge to assist other NAPA team members and answer customer questions.
• Provide customer service and interact with management and technicians.
• Bring customer focus and energy to a fast-paced environment.
• Ask appropriate questions to ensure the correct parts are researched and sourced.
• Inform customers about parts availability.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid holidays and vacation.
• NAPA discount.
• Tuition reimbursement.
• Paid time off, including vacation, personal days, holidays, and sick days.
• Paternal leave.
• Employee stock purchase plan.
• Professional development opportunities.
• Wellness programs.
• Training and ongoing development with support from leaders and the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED