IBS Customer Service Specialist I

BANK INDEPENDENT•Decatur, AL

About The Position

Interstate Billing Service is an industry leader in managing commercial accounts receivable for the trucking, automotive, and aftermarket parts industries. The Customer Service Specialist helps provide a premier accounts receivable experience through exceptional service, relationship building, effective communication, and collaboration with customers, clients, and team members. The role involves communicating with and researching customer accounts, investigating payment delays and discrepancies, confirming invoice legitimacy, facilitating dispute resolution, and maintaining accurate account records. The specialist uses multiple web-based applications and engages management regarding changes in payment history, ability to pay, and willingness to pay. Other duties may be assigned by management. The company seeks an ideal team player who is a lifelong learner, adaptable, open-minded, customer-centric, optimistic, dependable, and team-focused. Working conditions are generally good, with little exposure to noise, extreme temperatures, dust, or other adverse factors. The role requires considerable effort and eyestrain from continued accuracy checks on work leaving the department.

Requirements

High school diploma or equivalent.

Nice To Haves

Phone-based customer service experience is preferred.
Lifelong learner.
Highly adaptable.
Open-minded.
Customer-centric.
Optimistic.
Dependable.
Team-focused.

Responsibilities

Actively listen.
Initiate proactive conversations.
Communicate effectively through verbal and written correspondence.
Collaborate with customers, clients, and team members.
Interact with all parties in a positive manner.
Research account discrepancies.
Investigate delinquent accounts to identify the cause of delayed payment.
Confirm the legitimacy of invoices.
Facilitate dispute resolution.
Maintain accurate account records.
Engage management on changes in payment history, ability to pay, and willingness to pay.
Use multiple web-based applications.
Perform other duties as assigned by management.