IBS Floating Manager

Genuine Parts Company•Sacramento, CA

About The Position

The IBS Floating Manager manages one or more company-owned Integrated Business Solutions (IBS) locations and covers vacations and call-outs throughout the LA District, including Riverside County. The role is responsible for meeting customer expectations through timely service and value, setting high performance standards, and using company training resources to support employee development and recognition. The manager protects inventory and company assets, addresses operational issues, maintains cleanliness, and implements NAPA IBS programs. The position develops positive relationships with customers and staff through regular meetings and open communication. It oversees customer service, inventory, ordering and sourcing, compliance with contract and service-level requirements, operational processes, and relationships with non-NAPA vendors. The role also assists with special projects, including inventory and procedure rollouts, and requires travel and flexibility with working hours based on customer and location needs. The work involves standing, walking, talking, and hearing regularly; sitting and performing activities such as stooping, kneeling, crouching, climbing, and crawling often; and frequently lifting or moving products weighing up to 60 pounds. The employee may be exposed to fumes or airborne particles and must be capable of moving heavy items using aids such as hand trucks, barrel dollies, and hydraulic lifts. A starting salary of $52,000 is offered; total compensation may vary based on skills, experience, and qualifications.

Requirements

High school diploma or equivalent.
Strong communication skills.
Detail-oriented approach.
Demonstrated leadership in the automotive aftermarket industry, preferably in an automotive parts department, dealership, jobber, heavy-duty, or fleet establishment.
Working knowledge of the organization's store services.
High character and integrity.
Ability to provide strong operational leadership and build a high-performance team through customer focus, open communication, coaching, and feedback.
Personal drive, self-motivation, and initiative to accomplish company goals and objectives.
Ability to work in a fast-paced setting and remain calm under pressure.
Willingness and ability to learn.
Analytical problem-solving skills.
Ability to operate a point-of-sale system and cataloging tools.
Proficiency in Microsoft Office and internet use for parts research and sourcing.
Ability to learn and use customer fleet-management software.
Flexibility with working hours based on customer and location needs, including emergency overtime related to weather conditions.
Ability and willingness to travel.
Ability to meet the described physical demands, including frequently lifting and moving products up to 60 pounds and moving heavy equipment with appropriate aids.
Ability to perform the essential functions of the job, with reasonable accommodations where applicable.

Nice To Haves

Technical school education and/or a college degree.

Responsibilities

Cover vacations and call-outs throughout the LA District, including Riverside County.
Assist with special projects, including inventory and procedure rollouts.
Meet with customers daily, weekly, monthly, and year to date to identify needs and address problems or concerns promptly and effectively.
Develop customer relationships and maintain a high level of service; respond promptly to sales and service questions.
Understand, interpret, and comply with contract requirements and ensure operations meet customer expectations.
Greet customers and technicians, demonstrate product knowledge, identify their needs, and resolve issues by securing the right parts.
Maintain customer satisfaction and understand customer- and technician-specific requirements.
Maintain inventory, ensure parts are stocked in correct locations, and ensure inventory is bar-coded and assigned to appropriate bins.
Use the POS system, catalog, pricing matrix, asset-security and loss-prevention controls, and other available tools effectively.
Source customer parts needs through approved IBS vendors and use non-company-approved line codes appropriately.
Understand and maintain the buy-out purchase-order process and keep special-order information current in the Hub system.
Learn and use customer fleet-management software, and communicate the status of pending orders to customers.
Understand and meet IBS customer service-level agreements.
Participate in required training and complete available IBS operations training.
Follow IBS policies and procedures and perform other tasks assigned by management.
Ensure processes and procedures are followed to minimize inventory shrinkage.
Ensure merchandise is received accurately and on time and is appropriately put away in the stockroom.
Create a safe work environment and ensure required hazardous-materials training is completed on time.
Comply with NAPA and customer company policies.
Return excess non-NAPA inventory.
Work with the NAPA District office, including the District Manager and/or Area Manager, to ensure procurement-card controls are in place and enforced.
Build relationships with non-NAPA vendors and assist with negotiating pricing, inventory, service, and return privileges.
Protect and ensure proper maintenance of company facilities, equipment, inventory, and physical assets.