I+S Key Accounts Sales Support Manager

Univar Solutions•Lower Makefield Township, PA

9d•Hybrid

About The Position

The I+S Key Accounts Sales Support Manager provides strategic and operational leadership for the Key Accounts Sales Support function. The role enables profitable growth, customer retention, and sales effectiveness through operational excellence, commercial support, team leadership, and continuous improvement. It oversees pricing administration, customer requirements, reporting, account maintenance, contract compliance, and other customer-facing support functions. The manager partners with Key Account Managers, Sales, Customer Solutions, Product Management, Supply Chain, Procurement, Sustainability, Commercial Operations, Pricing, and other stakeholders to support revenue generation, resolve business challenges, improve commercial processes, and advance growth initiatives. The role serves as a liaison among Key Accounts Sales, Customer Solutions, Shared Services Operations, and internal support functions, using pricing, operational, financial, and account-performance metrics to inform decisions and improve outcomes. The position is accountable for team performance, commercial process effectiveness, contract compliance, productivity, service levels, reporting accuracy, issue resolution, data quality, and support of financial objectives. It directly manages and develops Key Accounts Sales Support Specialists who handle customer information requests, pricing administration, proposal support, reporting, documentation management, and general sales support. The manager establishes team priorities, optimizes resources, drives efficiencies, and fosters accountability, collaboration, customer-centricity, and continuous improvement. This is a hybrid role requiring three days in the office. Univar Solutions describes itself as a global distributor of chemicals and ingredients with more than 9,500 employees. The company states that it offers market-aligned pay and incentives and a diverse benefits offering to support employees’ physical, emotional, and financial wellbeing.

Requirements

6–8 years of experience in customer solutions, marketing, sales, or related roles.
Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, and Teams.
Strong SAP expertise and experience using enterprise systems, customer service platforms, and business technologies.
Advanced Salesforce CRM knowledge, including case management, reporting, workflow optimization, analytics, and process improvement.
Ability to lead through ambiguity, exercise sound judgment, and make strategic decisions in a dynamic, fast-paced environment.
Ability to manage multiple priorities, balance competing demands, and deliver results through planning, execution, and resource management.
Customer-focused leadership and commitment to operational excellence, customer advocacy, continuous improvement, and measurable business outcomes.
Business acumen and understanding of the chemical distribution industry, customer requirements, regulatory and quality standards, commercial processes, supply chain operations, and business drivers.
Commercial acumen and ability to collaborate with Sales, Customer Solutions, Product Management, Supply Chain, Procurement, Sustainability, Commercial Operations, and executive stakeholders.
Advanced analytical, financial, and problem-solving capabilities, including evaluation of pricing, margins, profitability, logistics, customer demand patterns, contract performance, and operational metrics.
Strong organizational, prioritization, and project management skills to lead multiple initiatives and operational priorities.
Ability to identify, prioritize, and implement process improvements that enhance efficiency, commercial effectiveness, data integrity, customer experience, and organizational performance.
Demonstrated success leading cross-functional projects, process transformations, and change initiatives.
Strong communication, presentation, and stakeholder management skills, including the ability to influence decisions and engage employees, customers, senior leaders, and executives.
Experience leading, coaching, and developing high-performing teams.
Bachelor’s degree is preferred but not required.

Nice To Haves

Experience in customer operations with a history in customer service or sales and customer support transformation.
Bachelor’s degree.

Responsibilities

Lead the Key Accounts Sales Support function, including team performance, commercial process execution, pricing administration, contract compliance, workforce planning, and operational excellence; drive service-level performance, productivity, and business results.
Build, develop, and maintain a high-performing team through coaching, performance management, employee development, succession planning, and accountability for results.
Provide commercial leadership and analytical support for pricing governance, margin performance, customer pricing programs, forecasts, and contract execution.
Oversee customer support activities, account administration, reporting, escalations, and issue resolution in partnership with Key Account Managers, Sales, customers, and cross-functional stakeholders.
Own and continuously improve Key Accounts systems, tools, reporting platforms, and operational processes, including Salesforce, CADB, Bid Management tools, and customer portals.
Lead strategic initiatives, special projects, and executive reporting efforts supporting business planning, operational effectiveness, customer retention, and long-term growth.
Manage priorities and resource allocation while supporting customer acquisition, retention, contract compliance, and profitable growth.