I+S Lead Key Accounts Sales Support Specialist

Univar Solutions•Lower Makefield Township, PA

9d•Hybrid

About The Position

The I+S Lead Key Accounts Sales Support Specialist enables profitable growth, customer retention, and sales effectiveness through operational excellence, advanced commercial support, functional leadership, and continuous improvement. The role is a subject matter expert, peer coach, and day-to-day operational resource for the Key Accounts Sales Support function, supporting accurate and timely pricing administration, customer requirements, reporting, account maintenance, and other customer-facing activities. The position collaborates with Key Account Managers, Sales, Customer Solutions, Product Management, Supply Chain, Procurement, Sustainability, Commercial Operations, Pricing, and other stakeholders. It provides advanced support for pricing administration, margin analysis, cost investigations, index and formula pricing, forecasts, reporting, customer documentation, sample requests, account maintenance, and projects. The role also monitors workflow execution, service levels, queue health, data quality, process compliance, and issue resolution; serves as a first point of escalation for complex matters; coordinates workload; reinforces standard work; supports onboarding and employee development; and identifies operational trends, risks, and opportunities. As a functional leader within Customer Solutions, the specialist models accountability, collaboration, customer-centricity, and continuous improvement, and promotes high-quality commercial support through peer coaching, cross-functional engagement, and leadership through influence. This is a hybrid role requiring three days in the office.

Requirements

3–5 years of customer solutions or sales experience in a business-to-business (B2B) environment.
Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.
SAP expertise with demonstrated knowledge of order management and customer service processes.
Salesforce CRM experience, including case management, reporting, and workflow optimization.
Ability to work independently and make sound decisions in a dynamic environment.
Ability to manage multiple priorities and deliver results within tight deadlines.
Customer focus and commitment to operational excellence and continuous improvement.
Business acumen and understanding of the chemical distribution industry, including customer requirements, regulatory documentation, quality standards, commercial processes, and operational workflows.
Commercial acumen and ability to partner effectively with internal stakeholders and customers to support business objectives and customer success.
Strong analytical, problem-solving, and critical-thinking skills, including the ability to analyze pricing, margin, logistics, order patterns, customer buying behavior, contract requirements, and Incoterms.
Strong organizational, prioritization, and time-management skills for managing multiple priorities, customer requirements, projects, and deadlines in a fast-paced, high-volume environment.
Ability to identify opportunities for process improvement, operational efficiency, profitability enhancement, data integrity improvements, and customer experience optimization.
Demonstrated capability in commercial and business acumen, analytical problem solving, pricing and financial analysis, customer advocacy, professional communication, cross-functional collaboration and influence, results orientation, accountability, and integrity.

Nice To Haves

Bachelor’s degree preferred, but not required.

Responsibilities

Provide functional leadership and advanced operational support to improve team readiness, consistency, and performance.
Serve as a subject matter expert and peer coach for Key Accounts Sales Support Specialists; support onboarding, ongoing development, standard work, and adoption of systems, tools, and processes.
Monitor workflow performance, productivity, response times, pricing accuracy, data quality, process compliance, and service-level performance.
Analyze operational and account-level results, identify risks, trends, and performance gaps, and provide actionable insights for commercial decisions, workload management, and business outcomes.
Support Key Account Managers and customers with pricing execution, margin analysis, customer documentation, surveys, questionnaires, regulatory requirements, sample requests, customer-specific reporting, and related account activities.
Support contractual compliance, revenue retention, profitable growth, customer relationships, account retention, and sales effectiveness.
Identify and support enhancements to pricing processes, reporting capabilities, customer portals, operational workflows, systems, and account-management tools.
Contribute to customer projects, audits, data updates, process improvements, and system enhancements.
Coordinate cross-functional resolution plans, communicate risks and status updates, perform root cause analysis, and implement preventative actions to reduce recurring issues and improve customer satisfaction.
Collaborate with leadership to communicate team needs, recommend solutions, and promote consistent service delivery and account support execution.