I+S Key Accounts Sales Support Specialist

Univar Solutions • Lower Makefield Township, PA

9d • Hybrid

About The Position

The I+S Key Accounts Sales Support Specialist enables profitable growth, customer retention, and sales effectiveness through operational excellence, commercial support, responsive service, and continuous improvement. The role provides dedicated sales and customer support at the Key Account level, helping ensure accurate, timely, and consistent execution of pricing administration, customer requirements, reporting, account maintenance, and other customer-facing functions.

The specialist partners with Key Account Managers, Sales, Customer Solutions, Product Management, Supply Chain, Procurement, Sustainability, Commercial Operations, and other stakeholders to support revenue generation, address customer needs, improve operational processes, and strengthen account management. Work spans pricing administration, margin analysis, cost investigations, index and formula pricing, forecasts, reporting, customer documentation, sample requests, account maintenance, and project execution.

The role manages multiple priorities in a fast-paced, high-volume environment, coordinating customer requests through completion, maintaining pricing and account information, preparing customer-specific reporting, supporting complex customer requirements, and proactively communicating status, risks, and next steps. As part of Customer Solutions, the specialist demonstrates accountability, collaboration, customer-centricity, and continuous improvement to deliver high-quality commercial support and contribute to sustainable business performance. This is a hybrid position requiring three days in the office.

Requirements

• 3–5 years of customer solutions or sales experience in a business-to-business (B2B) environment.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.
• SAP expertise, including demonstrated knowledge of order management and customer service processes.
• Salesforce CRM experience, including case management, reporting, and workflow optimization.
• Ability to work independently, make sound decisions, manage multiple priorities, and deliver results within tight deadlines.
• Customer focus and commitment to operational excellence and continuous improvement.
• Business understanding of chemical distribution, including customer requirements, regulatory documentation, quality standards, commercial processes, and operational workflows.
• Commercial acumen and ability to partner effectively with internal stakeholders and customers.
• Strong analytical, problem-solving, and critical-thinking skills, including the ability to analyze pricing, margin, logistics, order patterns, customer buying behavior, contract requirements, and Incoterms.
• Strong organizational, prioritization, and time-management skills in a fast-paced, high-volume environment.
• Ability to identify opportunities for process improvement, operational efficiency, profitability enhancement, data integrity improvements, and customer experience optimization.

Nice To Haves

• Bachelor’s degree preferred but not required.

Responsibilities

• Execute pricing and commercial support activities, including customer pricing inquiries, pricing maintenance, margin analysis, cost investigations, index and formula pricing, price supports, forecasts, and related account activities.
• Manage customer-specific pricing files, price sheets, and contractual pricing requirements; coordinate updates and supporting data to maintain accurate and current pricing.
• Support Key Account Managers and customers by managing documentation, surveys, questionnaires, regulatory requests, sample requests, and reporting requirements through completion.
• Investigate and resolve invoice discrepancies, pricing disputes, minimum order quantity exceptions, weight conversion issues, and other commercial inquiries; coordinate root-cause identification and corrective actions.
• Prepare, maintain, and deliver customer-specific, account-specific, and business reporting; monitor key account activities and communicate risks, trends, and actionable insights.
• Identify and support enhancements to pricing processes, reporting capabilities, account management tools, customer portals, and operational workflows.
• Contribute to customer projects, audits, data updates, process improvements, and system enhancements.

Benefits

• Total Rewards package with market-aligned pay and incentives.
• Diverse benefits offering to support employees’ physical, emotional, and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed