Sales Operations Manager, Key Accounts
About The Position
The Sales Operations Manager helps turn Key Account customer plans into clear priorities and executable direction for Off-Premise Spirits markets. The role reports to the Director, Sales Operations - Key Accounts and is part of the Key Accounts Sales Operations team. It partners closely with Key Account customer teams, regional sales teams, distributor partners, and specialist functions including Trade Activation, Revenue Growth Management, Innovation, Supply, and Analytics. The position translates national customer plans into market priorities and leads cross-functional regional planning. It prepares clear, current guidance for field execution, tracks actions and risks, and uses customer and market performance insights to identify opportunities and improve execution. It also connects teams and partners to align plans, simplify communication, and link plans to market results.
Requirements
- Bachelor’s degree or equivalent relevant experience.
- At least 5 years of commercial, sales operations, customer development, or related experience in Consumer-Packaged Goods.
- Strong understanding of Off-Premise customer planning, regional sales execution, and distributor ways of working.
- Ability to turn complex inputs into simple, actionable plans and communicate clearly across field teams, cross-functional partners, and senior leaders.
- Ability to interpret customer and market performance, identify material gaps and opportunities, and translate findings into action.
- Strong Excel and PowerPoint capability.
- Highly organized, collaborative, and self-directed, with the ability to influence without direct authority in a fast-paced environment.
Nice To Haves
- Beverage Alcohol experience.
Responsibilities
- Translate national customer plans into clear market priorities, actions, owners, and execution expectations.
- Lead cross-functional planning with regional sales teams, incorporating local priorities, customer opportunities, and execution realities.
- Turn approved customer, brand, pricing, innovation, supply, and promotional inputs into clear, current guidance for field teams.
- Track actions, risks, dependencies, and execution gaps; route issues to accountable owners and ensure decisions are communicated back to the field.
- Use customer and market performance to identify gaps, prioritize opportunities, and define actions to improve execution.
- Connect customer teams, regional sales, distributor partners, and specialist functions to align stakeholders, simplify communication, and close the loop between plans and market results.
Benefits
- Competitive rewards and benefits package.
- Healthcare benefits for US-based employees.
- Retirement benefits for US-based employees.
- Short-term and long-term disability coverage for US-based employees.
- Basic life insurance for US-based employees.
- Wellness benefits for US-based employees.
- Parental leave for US-based employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
