Key Accounts Manager

Solera

21h

About The Position

The National Accounts Account Manager manages, retains, and grows a portfolio of strategic national accounts across Solera’s Collision and Mechanical pillars. The role focuses on maximizing customer value, meeting retention targets, and driving upsell and cross-sell opportunities within existing enterprise relationships.

The manager serves as the primary day-to-day contact for assigned accounts, builds relationships with key stakeholders, monitors account health and satisfaction, and coordinates account reviews. The role develops account growth plans, identifies opportunities across Solera’s portfolio, and collaborates with sales leadership and subject-matter experts on proposals, pricing, and contract amendments.

The position also supports customer adoption of Solera’s SaaS solutions and new platform features, uses analytics and AI-enabled tools to identify opportunities, maintains account records and reports, and works cross-functionally to resolve issues and launch solutions. It includes customer engagement at trade shows, conventions, industry events, user groups, and executive meetings, with occasional travel typically under 25%.

Requirements

• At least 3 years of account management or customer success experience, preferably in automotive Collision and/or Mechanical environments.
• Experience working with SaaS products, including comfort discussing subscriptions, renewals, and usage metrics.
• Demonstrated success in retention-focused roles with goals around renewals and churn reduction.
• Proven ability to identify and close upsell and cross-sell opportunities within existing accounts.
• Proficiency with Microsoft 365, including Excel, PowerPoint, Word, Outlook, and Teams.
• Experience with trade shows, conventions, or large industry events, such as booth support, customer meetings, or sessions.
• Strong organizational skills and ability to manage multiple accounts, tasks, and deadlines concurrently.
• Excellent verbal and written communication skills, including the ability to explain technical concepts in business terms.
• Comfort working in a fast-paced, performance-oriented environment with defined metrics and targets.
• Ability to travel occasionally, typically under 25%.

Nice To Haves

• Experience using or supporting AI-enabled platforms or analytics tools.

Responsibilities

• Serve as the primary day-to-day contact for assigned national accounts across Collision and Mechanical segments.
• Build long-term relationships with operations, IT, and management stakeholders.
• Monitor account health, usage, and satisfaction, and execute strategies to meet or exceed renewal and churn goals.
• Coordinate account reviews and business updates, communicating performance, value, and next-step opportunities.
• Identify upsell and cross-sell opportunities for products, modules, and services across Solera’s portfolio.
• Develop and execute account growth plans aligned with national account strategies and revenue targets.
• Collaborate with sales leadership and subject-matter experts on proposals, pricing, and contract amendments.
• Track and report on pipeline, forecasts, and progress toward growth objectives.
• Develop knowledge of Solera’s SaaS solutions, their value propositions, capabilities, and use cases for collision and mechanical workflows.
• Support customer adoption of new features and best practices so customers realize ongoing platform value.
• Leverage AI-enabled tools and platforms to analyze usage, identify opportunities, and improve account performance.
• Use Microsoft Suite to build reports, presentations, and account documentation.
• Maintain accurate records of account activity, opportunities, and risks in internal systems such as CRM.
• Partner with implementation, support, product, and marketing teams to resolve issues, launch solutions, and drive engagement.
• Work effectively in a fast-paced, performance-driven environment with clear KPIs and accountability.
• Support national accounts at trade shows, conventions, and industry events, including on-site meetings and presentations.
• Represent Solera professionally and demonstrate product knowledge and industry expertise across Collision and Mechanical pillars.
• Assist with planning and executing customer events, user groups, and executive meetings.
• Travel occasionally for key account meetings, trade shows, and internal events, typically under 25%.

Benefits

• Competitive base salary with performance-based incentives tied to retention and account growth.
• Comprehensive benefits package, including health, dental, vision, and retirement plans.
• Opportunities for professional development and advancement within a global automotive technology leader.
• Collaborative culture that values innovation, accountability, and customer success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed