Key Accounts Manager - PUP

ARMI Manufacturing of NWA•Fayetteville, AR

8d•Hybrid

About The Position

The Key Accounts Manager will serve as the primary relationship owner for assigned key customer accounts, maintaining strong, long-term partnerships. This role involves managing an active portfolio of accounts, conducting regular customer touchpoints, and developing strategic account plans. The position requires identifying and pursuing additional service opportunities, collaborating with internal teams, monitoring account health, and supporting pricing and contract reviews. The Key Accounts Manager will maintain customer engagement throughout the project lifecycle and identify follow-on opportunities to ensure customer satisfaction and long-term account retention.

Requirements

3+ years of proven work experience in Industrial piping, preferably within food, beverage, or dairy processing facilities.
Strong technical knowledge of Industrial Piping Systems and applications.
Availability to travel up to 60% of the time.
Availability to work nights, holidays and weekends as needed.
Possess a valid driver’s license and clean driving record.
Pre-employment drug screen and background check

Nice To Haves

Sales experience, preferred
Experience with Procore – Project Management Software (preferred)
Experience with Pipe Drive, preferred.
OSHA 30, preferred

Responsibilities

Serve as the primary relationship owner for assigned key customer accounts, maintaining strong, long-term partnerships.
Manage an active portfolio of accounts, maintain accurate activity and pipeline tracking in CRM.
Conduct regular customer touchpoints including site visits, operational check-ins, planning meetings, and executive reviews.
Develop and maintain strategic account plans that support customer capital projects, maintenance needs, and expansion initiatives.
Identify and pursue additional service opportunities including facility expansions, change orders, maintenance programs, and long-term service agreements.
Collaborate with Operations and Preconstruction teams to position ARMI for repeat work and multi-phase projects.
Monitor account health by reviewing payment trends, outstanding receivables, and potential risks in partnership with Accounting.
Support pricing discussions, service agreement renewals, and contract reviews to ensure alignment with project scope and profitability targets.
Maintain strong customer engagement throughout the project lifecycle, from kickoff through execution and closeout.
Identify follow-on opportunities and support project closeout efforts to ensure customer satisfaction and long-term account retention.