I+S Sales Support Manager

Univar Solutions•Phoenix, AZ

7d•Hybrid

About The Position

The I+S Sales Support Manager provides strategic and operational leadership for the Sales Support function, enabling profitable growth and sales effectiveness through operational excellence, commercial support, team leadership, and continuous improvement. The role oversees sales enablement activities, commercial processes, and customer-facing support functions to advance business objectives and improve the customer experience. The manager partners with Sales, Customer Solutions, Product Management, Pricing, Purchasing, Supply Chain, and other stakeholders to support revenue generation, resolve complex business challenges, improve commercial processes, and accelerate growth initiatives. The role uses sales, operational, and financial performance metrics to identify opportunities, inform decisions, and improve business outcomes, enabling Sales to focus on customer acquisition, retention, and profitable growth. The role is accountable for team performance, including sales support execution, commercial process effectiveness, productivity, service levels, issue resolution, data quality, and support of financial objectives. Responsibilities include leading and developing employees, setting priorities, optimizing resources, driving operational efficiencies, and maintaining accountability for results and customer and sales partner success. The role is directly responsible for Sales Support Supervisors and has authority to release up to $100,000 in credits and debits. This is a hybrid opportunity requiring three days in the office. The position reports to the Customer Solutions Sr. Director and is part of the Customer Solutions organization.

Requirements

6–8 years of experience in customer solutions, marketing, sales, or related roles.
Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
Strong SAP skills and experience using business systems and customer service platforms.
Ability to lead complex cross-functional projects, programs, and strategic initiatives and drive results across multiple enterprise functions.
Strategic mindset and ability to translate vision into actionable plans and measurable results.
Demonstrated leadership, initiative, execution, accountability, and focus on delivering outcomes.
Ability to collaborate with diverse stakeholders and influence outcomes across business priorities.
Experience leading, coaching, and developing high-performing teams to achieve operational goals, service objectives, and business outcomes.
Ability to build credibility, influence decision-making, and drive alignment across all levels of an organization.
Strong project management, organizational, and prioritization skills, including the ability to manage multiple initiatives simultaneously.
Strong business, financial, and operational acumen and ability to connect business drivers to customer and organizational results.
Adaptability and resilience in a fast-paced, changing environment with competing demands.
Excellent communication and presentation skills, including engagement with frontline employees, cross-functional teams, senior leaders, and executive stakeholders.
Exceptional analytical, problem-solving, and decision-making capabilities.

Nice To Haves

Experience in customer operations with a history in customer service or sales and customer support transformation.
Bachelor’s degree preferred but not required.

Responsibilities

Lead and execute the Sales Support strategy, including sales enablement, commercial process execution, operational excellence, workforce planning, and team performance management.
Monitor and improve performance using service metrics, scorecards, quality reviews, and performance analytics to help achieve business objectives.
Provide business insights, sales intelligence, and analytical support to identify growth opportunities, resolve operational challenges, and enable profitable growth.
Manage key relationships, resolve escalations, and provide value-added support for Sales and customers to drive customer retention and sales success.
Identify, prioritize, and implement improvements to Sales Support processes, systems, tools, and reporting capabilities to improve productivity, commercial effectiveness, and the customer experience.
Manage and develop the Sales Support team through talent acquisition, onboarding, coaching, performance management, employee engagement, and career development.
Foster accountability, collaboration, continuous improvement, and customer-centricity while driving operational excellence and business results.
Lead complex cross-functional projects, programs, strategic initiatives, organizational transformation, and adoption of new processes, technologies, and ways of working.