HYBRID RESOURCE COUN/HOUSING FOCUSED CASE MGR

Homeward Bound of Marin•San Rafael, CA

62d•$20 - $30•Hybrid

About The Position

Homeward Bound of Marin is seeking a Hybrid Case Manager to join its housing team and support residents of a housing program for disabled adults transitioning out of homelessness. Residents live in an affordable housing community alongside other tenants. The Case Manager provides consistent, onsite, housing-focused support to help residents maintain housing, navigate challenges, build stability and self-sufficiency, and move toward greater independence while maintaining a clean and healthy living environment. The role manages a caseload of up to eight individuals and delivers intensive, outcome-driven supportive services using a Housing First approach. The Case Manager develops individualized housing and care plans; coordinates with healthcare, behavioral health, county, and community-based partners; addresses barriers to housing stabilization; and provides guidance, referrals, crisis response, and support with activities of daily living. The position also supports onsite programming and cleanliness, coordinates maintenance needs, and communicates tenant concerns to the Program Manager. The Case Manager is responsible for timely, accurate, and compliant documentation and data entry in HIPPO (Salesforce) and HMIS, including case notes, assessments, care plans, progress updates, eligibility and service records, and outcome reporting. The role participates in supervision, team and care-conference meetings, training, quality assurance, monitoring, and audits, while maintaining confidentiality and following agency policies, including HIPAA where applicable. The ideal candidate is compassionate, mission-driven, organized, and able to work independently and collaboratively with people from diverse lived experiences. Homeward Bound describes its mission as opening doors to safety, dignity, hope, and independence.

Requirements

Bachelor’s degree in social work, psychology, social welfare, or a related field, or two years of experience in a related residential or housing program.
At least two years of experience working with under-resourced or low-income populations.
Experience in residential and/or housing programs.
Knowledge of Housing First, harm-reduction, and trauma-informed principles.
Working knowledge of SSI, SSDI, and other entitlement programs.
Experience with data-entry systems such as HMIS, Salesforce, or similar.
Proficiency with Microsoft Word, Excel, cloud-based systems, and Adobe.
Ability to work in a culturally and ethnically diverse environment.
Ability to sit and use a computer for moderate periods (1–3 hours per day).
Ability to stoop, crouch, kneel, or crawl occasionally.
Ability to lift or move objects up to 40 pounds.

Nice To Haves

Experience working with individuals experiencing homelessness or unhoused populations is preferred.
Compassion, flexibility, a non-judgmental and respectful approach, strong problem-solving and multitasking skills, and comfort working independently and as part of a team.
Openness to feedback and ongoing learning, and commitment to ending homelessness and working effectively with diverse populations.
A sense of humor is encouraged.

Responsibilities

Manage a caseload of up to eight individuals and provide intensive, outcome-driven supportive services using a Housing First approach.
Incorporate CalAIM care coordination and housing stabilization strategies into individualized housing and care plans in collaboration with healthcare, behavioral health, and community-based partners.
Provide housing-focused case management in individual and group settings.
Identify and address barriers to housing stabilization, including homelessness, health needs, substance use disorders, under-employment, lack of income, and systemic barriers.
Prevent and resolve conflicts using strength-based and trauma-informed approaches.
Respond to urgent and crisis situations, coordinating with emergency medical services, fire, law enforcement, psychiatric services, and community partners as needed.
Provide supportive services, guidance, and referrals to community resources.
Engage participants regularly and consistently to support program participation and housing stability, using flexible and creative interventions.
Coordinate with the County behavioral health team working onsite and attend weekly care-conference meetings.
Help facilitate regular onsite activities that support housing-focused programming.
Collect monthly rent checks and log payments in the agency database.
Provide bus tickets, make change for laundry, and support activities of daily living in response to tenant needs.
Support regular cleaning on housing floors and ensure shared spaces meet agency cleanliness standards.
Coordinate maintenance needs with the Program Manager and maintenance crew.
Communicate tenant concerns promptly to the Program Manager.
Complete timely, accurate, and compliant case notes, assessments, care plans, and progress updates according to agency policies and funder requirements.
Maintain client records demonstrating eligibility, service delivery, engagement, and progress toward housing goals.
Complete timely and accurate data entry in HIPPO (Salesforce) and HMIS.
Meet documentation deadlines for intake, enrollment, reassessments, housing goals, and discharge documentation.
Participate in quality assurance, monitoring, and audit processes, including documentation reviews and corrective actions.
Develop, implement, and regularly update individualized, client-centered housing and care plans; monitor and adjust them as needs and barriers change.
Coordinate services with internal teams and external partners to support continuity of care and timely referrals.
Document housing and service outcomes for program performance measurement and grant reporting.
Manage a hybrid caseload and bi-weekly/monthly meetings using strong organization, time management, and prioritization skills.
Communicate professionally with supervisors, team members, volunteers, and program participants.
Participate in weekly supervision, program meetings, all-staff meetings, and required training.
Maintain confidentiality and comply with agency policies, including HIPAA where applicable.
Contribute as a collaborative and accountable member of the Homeward Bound team.
Perform other duties as assigned.