Hy-Chi Department Manager

Hy-Vee, Inc.•Waverly, IA

10d

About The Position

The Hy-Chi Department Manager leads department operations and employees to provide fresh, high-quality products at competitive prices and a welcoming, customer-focused experience. The manager oversees customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability. The role includes developing employees, managing schedules and work plans, ordering and merchandising products, analyzing sales, planning promotions, handling bookkeeping and inventory, maintaining equipment and product storage procedures, and supporting daily department operations.

Requirements

High school diploma or equivalent experience.
Ability to lead, motivate, and develop a team while maintaining high standards in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions involving varied factors and limited standardization.
Math skills, including fractions, decimals, and percentages, for pricing, sales analysis, and inventory tasks.
Clear, professional written and verbal communication with customers, employees, and vendors.
Ability to analyze sales data and trends to inform product, promotion, and operational decisions.
Ability to handle confidential employee compensation, sales and profit sheets, inventory reports, and warehouse pricing discreetly.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and subject to applicable age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.

Nice To Haves

Over one year of related work experience preferred.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Model excellent customer service, create a welcoming atmosphere, assist customers, and promptly resolve concerns.
Recruit, hire, train, supervise, evaluate, and develop department employees.
Determine department goals with the Store Director and establish weekly schedules and daily work plans.
Inspect signage, displays, and merchandise for quality and quantity; order replenishment product and ensure competitive pricing.
Analyze weekly and monthly sales and trends, prepare ad projections, and write ads.
Plan displays and promotions and determine pre-orders to drive sales and customer engagement.
Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures.
Conduct inventory and maintain proper product temperatures and storage procedures to ensure freshness and control shrink.
Understand and troubleshoot department equipment and ensure maintenance is performed as needed.
Unload trucks, check in deliveries, and place merchandise in appropriate storage areas.
Approve employee discipline and recommend transfers, discharges, and salary changes.
Attend meetings, seminars, and continuing education as assigned.
Answer customer calls promptly and helpfully, including taking product orders.
Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
Assist with departmental duties, other tasks, and special projects as needed.