Hy-Chi Department Manager

Hy-Vee•Waverly, IA

About The Position

The Hy-Chi Department Manager leads department operations and employees to deliver fresh, high-quality products at competitive prices while providing a welcoming, customer-focused experience. The manager oversees staffing and employee development, department goals and work plans, product ordering and presentation, sales analysis and promotions, bookkeeping, inventory, food freshness and shrink control, equipment maintenance, and customer service. The role works in a fast-moving retail department and includes physical and environmental demands such as extended standing and walking, handling freight, and exposure to temperature extremes and dampness.

Requirements

High school diploma or equivalent experience.
Ability to lead, motivate, and develop a team while maintaining standards in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions across varied situations with limited standardization.
Math skills, including fractions, decimals, and percentages, for pricing, sales analysis, and inventory tasks.
Clear, professional written and verbal communication with customers, employees, and vendors.
Ability to analyze sales data and trends to inform decisions about products, promotions, and department operations.
Ability to handle confidential employee, sales, profit, inventory, and warehouse pricing information with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Commitment to Hy-Vee's mission and passion for delivering a strong customer and team experience.
Successful completion of a pre-employment drug screen is a condition of employment.

Nice To Haves

Over one year of related work experience is preferred.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Model welcoming customer service, assist customers, resolve concerns, and answer calls and product-order inquiries promptly and helpfully.
Recruit, hire, train, supervise, evaluate, and develop department employees.
Determine department goals with the Store Director and establish weekly schedules and daily work plans.
Inspect signage, displays, and merchandise for quality and quantity; order replenishment product and ensure competitive pricing.
Analyze weekly and monthly sales and trends, prepare advertising projections, and write advertisements.
Plan displays and promotions and determine pre-orders to support sales and customer engagement.
Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures.
Conduct inventory and maintain appropriate product temperatures and storage procedures to ensure freshness and control shrink.
Understand and troubleshoot department equipment and arrange maintenance as needed.
Unload trucks, check in deliveries, and place merchandise in appropriate storage areas.
Approve employee discipline and recommend transfers, discharges, and salary changes.
Attend assigned meetings, seminars, and continuing education.
Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
Assist with departmental duties, other tasks, and special projects as needed.