Hy-Chi Department Manager

Hy-Vee, Inc.•Osage Beach, MO

10d

About The Position

The Hy-Chi Department Manager leads the department’s operations and team to provide fresh, high-quality products at competitive prices and create a welcoming, customer-focused environment. The role includes developing employees, managing department operations, analyzing sales trends, and supporting profitability and customer satisfaction. The position reports to the Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home, and the Food Service Director. Hy-Chi Department Employees report directly to this role. The position requires a high school diploma or equivalent experience. Over one year of related work experience is preferred. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent experience.
Ability to lead, motivate, and develop a team while maintaining high standards in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Math skills, including fractions, decimals, and percentages, for pricing, sales analysis, and inventory tasks.
Clear, professional communication in writing and in interactions with customers, employees, and vendors.
Ability to analyze sales data and trends to inform product, promotion, and department-operation decisions.
Ability to handle confidential information, including employee compensation, sales and profit sheets, inventory reports, and warehouse pricing, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to continuously stand and walk on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Successful completion of a pre-employment drug screen.

Nice To Haves

Over one year of related work experience.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Model customer service, foster a welcoming atmosphere, assist customers, and resolve concerns promptly and professionally.
Recruit, hire, train, supervise, evaluate, and develop department employees.
Set department goals with the Store Director and establish weekly schedules and daily work plans.
Inspect signage, displays, and merchandise for quality and quantity; order replenishment product and ensure competitive pricing.
Analyze weekly and monthly sales and trends, prepare advertising projections, and write advertisements.
Plan displays and promotions and determine pre-orders to drive sales and customer engagement.
Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures.
Conduct inventory and maintain proper product temperatures and storage procedures to ensure freshness and control shrink.
Understand and troubleshoot department equipment and arrange maintenance as needed.
Unload trucks, check in deliveries, and place merchandise in appropriate storage areas.
Approve employee discipline and recommend transfers, discharges, and salary changes.
Attend meetings, seminars, and continuing education as assigned.
Answer calls promptly, provide helpful service, and take product orders.
Follow the company dress code, hygiene standards, and department and company guidelines.
Assist with department duties and other tasks or special projects as needed.