Hy-Chi Department Manager

Hy-Vee•Newton, IA

9d•Onsite

About The Position

The Hy-Chi Department Manager leads department operations and employees to provide fresh, high-quality products at competitive prices and a welcoming, customer-focused experience. The manager oversees customer service, employee relations, cleanliness, sanitation, department profitability, staffing, sales, inventory, product replenishment, promotions, bookkeeping, and equipment maintenance. The role includes developing employees, resolving customer concerns, ensuring product freshness and proper storage, and supporting other departmental tasks and projects as needed. The position reports to the Store Director, Store Manager, and Assistant Managers of Perishables, Store Operations, and Health Wellness Home, as well as the Food Service Director, and directly supervises Hy-Chi Department Employees.

Requirements

High school diploma or equivalent experience.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Ability to lead, motivate, and develop a team while maintaining standards in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Math skills, including fractions, decimals, and percentages, for pricing, sales analysis, and inventory tasks.
Clear, professional written and verbal communication with customers, employees, and vendors.
Ability to analyze sales data and trends to inform product, promotion, and department decisions.
Ability to handle confidential employee compensation, sales and profit sheets, inventory reports, and warehouse pricing discreetly.
Night and weekend shifts are required.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

Over one year of related work experience preferred.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Model excellent customer service, create a welcoming atmosphere, assist customers, and resolve concerns promptly and professionally.
Recruit, hire, train, supervise, evaluate, and develop department employees.
Set department goals with the Store Director and establish weekly schedules and daily work plans.
Inspect signage, displays, and merchandise for quality and quantity; order replenishment product and ensure competitive pricing.
Analyze weekly and monthly sales and trends, prepare advertising projections, and write ads.
Plan displays and promotions and determine pre-orders to drive sales and customer engagement.
Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures.
Conduct inventory and maintain proper product temperatures and storage procedures to ensure freshness and control shrink.
Troubleshoot department equipment and ensure necessary maintenance is performed.
Unload trucks, check in deliveries, and place products in appropriate storage areas.
Approve employee discipline and recommend transfers, discharges, and salary changes.
Attend meetings, seminars, and continuing education as assigned.
Answer the phone promptly and provide helpful customer service, including taking product orders.
Follow Hy-Vee dress code, hygiene standards, and department and company guidelines.
Assist with departmental duties, other tasks, and special projects as needed.