Hy-Chi Department Manager

Hy-Vee, Inc.•Newton, IA

11d•Onsite

About The Position

The Hy-Chi Department Manager leads department operations and employees to deliver fresh, high-quality products at competitive prices while providing a welcoming, customer-focused environment. The manager oversees customer service, employee relations, cleanliness, sanitation, and department profitability; recruits, trains, supervises, evaluates, and develops employees; and plans schedules and daily work with the Store Director. The role includes managing ordering, pricing, displays, promotions, sales analysis, advertising, bookkeeping, inventory, product storage and freshness, equipment maintenance, and merchandise receiving. The manager may approve employee discipline and recommend transfers, discharges, and salary changes, and attends assigned meetings, seminars, and continuing education. The position requires frequent night and weekend shifts.

Requirements

High school diploma or equivalent experience.
Ability to lead, motivate, and develop a team while maintaining high standards in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Math skills, including fractions, decimals, and percentages, for pricing, sales analysis, and inventory tasks.
Clear, professional communication in writing and in interactions with customers, employees, and vendors.
Ability to analyze sales data and trends to inform decisions about products, promotions, and department operations.
Ability to handle confidential employee compensation, sales and profit sheets, inventory reports, and warehouse pricing discreetly.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Pre-employment drug screening is required.

Nice To Haves

Over one year of related work experience is preferred.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with applicable age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Model excellent customer service, create a welcoming atmosphere, assist customers, and resolve concerns professionally.
Recruit, hire, train, supervise, evaluate, and develop department employees.
Determine department goals with the Store Director and establish weekly schedules and daily work plans.
Inspect signage, displays, and merchandise for quality and quantity; order replenishment product and ensure competitive pricing.
Analyze weekly and monthly sales and trends, prepare advertising projections, and write advertisements.
Plan displays and promotions and determine pre-orders to drive sales and customer engagement.
Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures.
Conduct inventory and maintain appropriate temperatures and storage procedures to preserve freshness and control shrink.
Troubleshoot department equipment and ensure maintenance is performed as needed.
Unload trucks, check in delivered merchandise, and place products in appropriate storage areas.
Approve employee discipline and recommend transfers, discharges, and salary changes.
Attend assigned meetings, seminars, and continuing education.
Answer calls promptly, assist callers, and take product orders.
Follow the dress code, hygiene standards, and department and company guidelines.
Assist with departmental duties, other tasks, and special projects as needed.