Hy-Chi Department Manager

Hy-Vee, Inc.•Cedar Rapids, IA

11d

About The Position

The Hy-Chi Department Manager sets standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability. The manager coordinates delivery of fresh, high-quality products at competitive retail prices and promotes a positive company image through courteous, friendly, and efficient service to customers and team members. The position supervises Hy-Chi department employees, establishes department goals with the store director, creates work schedules and daily plans, and oversees hiring, training, performance, and employee relations. The manager also oversees ordering, pricing, displays, promotions, inventory, bookkeeping, sales analysis, product freshness, storage, equipment maintenance, and adherence to company policies and department guidelines. The job involves customer and supplier contact, physical handling of merchandise, and work in a fast-paced environment with frequent exposure to temperature extremes and dampness.

Requirements

Must be at least 18 years old.
High school education or equivalent experience.
Over one year of related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to compose original correspondence, interpret written work instructions, interview job applicants, follow technical manuals, and interact with people.
Ability to exert up to 100 pounds of force occasionally with shared team lifting, up to 50 pounds frequently, and up to 10 pounds constantly to move objects.
Visual ability including near and distance vision, depth perception, color vision, and field of vision, with or without correction.
Ability to climb, balance, stoop, kneel, reach, stand, walk, push, pull, lift, grasp, use finger dexterity, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is required.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Promote a friendly atmosphere and provide courteous, prompt, and efficient service to customers and team members.
Assist customers with locating and reaching products, handling heavy items, sharing suggestions or requests, and other shopping needs.
Answer telephone calls and provide customer assistance, including taking product orders.
Recruit, hire, train, supervise, discipline, and evaluate department employees.
Determine department goals with the store director, set weekly schedules, and establish daily work plans.
Inspect signage and displays, order replenishment products, and communicate with employees about sales and ideas.
Handle and resolve customer issues.
Set retail prices and ensure pricing is correct and competitive.
Process invoices and oversee department bookkeeping procedures.
Analyze weekly and monthly sales and trends, compare them with actual results, prepare advertising projections, and write ads.
Conduct department inventory and plan displays, promotions, and pre-orders.
Maintain proper product temperatures and storage procedures to ensure freshness and control shrink.
Troubleshoot equipment and ensure required maintenance is performed.
Follow department and company guidelines for hygiene, dress, and other policies.
Report to work as scheduled and work the expected number of hours.
Unload trucks, place products in appropriate storage, replenish merchandise, fill displays, check in deliveries, and work in the sales area.
Attend meetings and seminars and participate in continuing education.
Assist in other store areas and perform other departmental duties, job-related duties, and special projects as needed.
Instruct, assign, review, and plan the work of others; maintain standards, coordinate activities, allocate personnel, address employee problems, and select new employees.
Approve employee discipline and recommend employee transfers, discharges, and salary increases.