Hy-Chi Assistant Department Manager

Hy-Vee, Inc.•Waterloo, IA

About The Position

The Hy-Chi Assistant Department Manager partners with the Department Manager to oversee daily department operations, lead and develop employees, and ensure fresh, high-quality products are available to customers. The role manages production schedules, catering contracts, staffing, inventory, and department presentation, and assumes management responsibilities when the Department Manager is absent. The position is hands-on and customer-focused, with responsibilities spanning food production, team coordination, food safety, and service.

Requirements

High school diploma or equivalent experience.
Ability to lead, train, and support a team in a fast-paced food service environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Math skills sufficient to work with fractions, decimals, and percentages.
Ability to organize and manage multiple priorities, including production schedules, staffing, and inventory.
Clear communication skills with customers, team members, and vendors, including providing basic direction and guidance.
Ability to handle confidential information, including gross percentage, sales, and employee wages, discreetly.
Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Ability to perform repetitive standing, walking, reaching, and bending for order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

Food safety and sanitation courses are encouraged.
One year of similar or related experience is preferred.
Where applicable, ability to safely use sharp knives and blades for food preparation.
Where applicable, ability to work around heat- and burn-related hazards associated with cooking, baking, or grilling equipment.
Where applicable, ability to operate a delivery vehicle in accordance with applicable DOT standards.

Responsibilities

Greet customers, assist with their needs, and promptly and professionally resolve concerns.
Review daily orders and production lists, create production timelines and schedules, and assign tasks to employees.
Inspect the department for issues involving coffee, fresh cases, cleanliness, repairs, and safety.
Ensure display-case products are replenished and rotated, and rotate perishable products with every delivery.
Monitor staffing levels to ensure adequate coverage for customer needs.
Monitor inventory and order department products and supplies.
Handle catering contracts and assist with assembling catering items.
Suggest advertising items, in-store specials, and intercom messages; review and order signage.
Assist with monthly inventory, including posting invoices, counting, and calculating intra- and inter-store figures.
Monitor schedules, track minor employees' hours, and manage department overtime.
Train employees, write schedules, and calculate clerk production amounts as needed.
Instruct, assign, and review others' work; coordinate activities and allocate personnel.
Assume management responsibilities when the Department Manager is absent.
Follow food safety guidelines and ensure employees comply with them.
Keep the supply area orderly and maintain sanitation procedures throughout the department.
Answer customer calls promptly and helpfully, including taking product orders.
Follow the company's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.