HVAC System Specialist

Vertiv•Cedar Rapids, IA

12d

About The Position

The HVAC System Specialist provides leadership for high-profile orders and high-end service support for Precision Cooling Products, including installations, start-ups, commissioning, testing, and scheduled and emergency service. The role builds and maintains strong working relationships with customers, co-workers, sales representatives, and other relevant parties, and maintains ongoing communication with the Customer Response Center (CRC), Area/District Offices, and the direct manager. The specialist leads assigned work with extensive experience and judgment, performs complex tasks with minimal direct supervision, and supports project start-up and commissioning activities. Responsibilities include coordinating adequate on-site staffing, monitoring work for timely completion, helping resolve technical issues, communicating status, supporting contractors and Customer Engineers (CEs), and providing field training. The role also covers safety compliance, reporting and documentation, customer satisfaction, work scheduling and delegation, inventory, equipment and company-property care, and performance against company guidelines. The position requires travel, flexible scheduling that may include weekends, evenings, and holidays, on-call availability, and emergency deployment. Work may take place outdoors and in environments with extreme temperatures, substantial noise, moving machinery, and required protective equipment. The role involves frequent driving and physical activities including lifting up to 50 pounds consistently and up to 75 pounds occasionally.

Requirements

At least 5 years of relevant industry or commercial experience and leadership experience, or at least 3 years of Liebert product experience.
High school diploma or accredited GED.
A 1–2 year HVAC diploma or technical school degree.
EPA 608 refrigerant license at Level 2 or Universal.
Proficiency with electrical and electronic test equipment and fundamentals.
Proficiency reading and interpreting electrical line diagrams and blueprints.
Ability to evaluate sites, including environmental temperature and general operating conditions.
Ability to independently perform repair techniques and complete work that returns units to full operating condition.
Ability to perform proper brazing techniques.
In-depth knowledge of Liebert products and ability to lead and train other Customer Engineers.
Ability to summarize and report work performed.
Ability to schedule and coordinate associates and subcontractors, provide technical support, instruct others, and delegate work based on skill level.
Strong communication, customer service, troubleshooting, safety-procedure, organizational, planning, computer, and mechanical aptitude skills.
Professionalism, leadership, reliability, and ability to work as a team player.
Ability to communicate with all levels of customer organizations through verbal and written communication.
Ability to manage stressful situations, manage time effectively, and work without direct supervision.
Valid driver's license.
Valid U.S. passport.
At least 18 years old.
Able to consistently lift up to 50 pounds and occasionally lift up to 75 pounds.
Able to meet the described physical and environmental demands, including frequent driving and work around extreme temperatures, noise, moving machinery, and outdoor weather conditions.

Nice To Haves

Project management skills and experience.

Responsibilities

Lead and direct assigned work and perform complex tasks with minimal direct supervision.
Support start-up and commissioning activities for assigned projects, ensuring sufficient on-site manpower and providing assistance as needed.
Monitor start-ups for timely completion and coordinate with sales representatives and District Managers on quotes for additional services or excess labor caused by delays outside Service control.
Provide first-level technical support to accelerate problem resolution and submit daily status reports to Service management and sales representatives.
Provide on-site and telephone assistance to customers and technical support to Customer Engineers (CEs).
Communicate equipment issues to appropriate Technical Support or Engineering personnel.
Assist contractors during installation and commissioning of assigned projects.
Provide on-the-job training to CEs on equipment in the field.
Implement Field Change Notices according to published guidelines and stay current on Safety Bulletins, Field Change Notices, and Service Tips.
Follow safety guidelines, wear appropriate personal protective equipment, comply with the 14-hour work-hours policy, and report work-related accidents or injuries within 24 hours.
Submit accurate and timely time cards, expense and mileage reports, ticket closures, forms, and other required documentation.
Provide Time and Material quotes for assigned projects as needed and provide estimated arrival times to the CRC and customers where applicable.
Assist with scheduling, delegate team tasks as needed, and maintain company property and equipment according to company policies.
Communicate appropriately with internal and external customers, pursue first-time fixes, maintain customer satisfaction rates, and attend customer or contractor meetings as required.
Maximize productivity, complete work efficiently and on time, make technical and commercial decisions under pressure, and evaluate sites and equipment for appropriate billing status.
Maintain utilization rates and perform inventory cycle counts according to company guidelines.
Comply with dress-code, safety, start-up, and escalation procedures, and model high standards for field associates.
Maintain effective communications across organizational levels, including managers, co-workers, Support Services, and sales.
Coordinate work schedules for associates and subcontractors, provide technical support and on-the-job instruction, and delegate work based on skill levels.
Evaluate site conditions, independently perform repairs, braze properly, and return equipment to full operating condition.
Summarize and report work performed.