HVAC System Specialist - Phoenix, AZ

Vertiv Group•Phoenix, AZ

12d

About The Position

The HVAC System Specialist provides leadership for high-profile orders and high-end service support involving Precision Cooling Products. The role supports installations, startups, commissioning, testing, and scheduled and emergency service. The specialist maintains strong working relationships and communication with customers, coworkers, sales representatives, the Customer Response Center (CRC), Area and District Offices, and management. The position requires independent judgment, leadership of field associates, and the ability to make technical and commercial decisions under pressure. The specialist supports project startups and commissioning, ensures adequate staffing for site work, monitors progress, helps resolve technical problems, and coordinates quotes for additional services or labor when needed. The role also provides on-site and telephone technical assistance, supports contractors, trains field associates, implements Field Change Notices, and stays current on safety and service communications. Administrative duties include accurate and timely reporting, preparing time-and-material quotes, providing arrival estimates, assisting with scheduling, delegating tasks, and maintaining company property. The specialist is expected to maximize productivity, complete work efficiently, maintain customer satisfaction, follow company procedures, and model high standards for field associates. This position involves frequent travel and driving, flexible schedules that may include weekends, evenings, and holidays, on-call availability, outdoor work, and possible emergency deployment. Work may involve extreme temperatures, noise, moving machinery, and required protective equipment. Physical demands include standing, walking, handling tools and components, climbing, kneeling, crawling, and lifting up to 50 pounds consistently and up to 75 pounds occasionally.

Requirements

Minimum 10 years of relevant industry/commercial experience and leadership experience; alternatively, six years of military experience in a related field plus five years of Liebert product experience.
High school diploma or accredited GED.
One to two years of HVAC diploma or technical school education.
EPA 608 refrigerant license, Level 2 or Universal.
Proficiency with electrical and electronic test equipment and fundamentals.
Proficiency in reading and interpreting electrical line diagrams and blueprints.
Ability to perform in-depth site evaluations, including environmental temperature and general operating conditions.
Ability to independently diagnose and perform repair techniques, braze properly, and return units to full operating condition.
In-depth knowledge of Liebert products and ability to lead and train other field associates.
Ability to provide technical support by telephone or in person and instruct others on the job.
Ability to schedule and coordinate work for associates and subcontractors and delegate work based on skill level.
Strong leadership, teamwork, reliability, communication, customer service, troubleshooting, safety, organization, planning, computer, mechanical aptitude, and time-management skills.
Ability to communicate with all levels of customer and company organizations, verbally and in writing.
Ability to manage stressful situations and work without direct supervision.
Valid driver’s license.
Valid U.S. passport.
Must be at least 18 years old.
Ability to meet the physical and environmental demands of the role, including frequent driving and lifting up to 50 pounds consistently and up to 75 pounds occasionally.

Nice To Haves

Project management skills and experience.

Responsibilities

Lead and support high-profile Precision Cooling Product installations, startups, commissioning, testing, and service work.
Support startup and commissioning activities for assigned projects and help ensure adequate staffing on site.
Assist with startup and commissioning as needed based on staffing availability and site location.
Monitor startup progress and coordinate with sales representatives and District Managers on quotes for additional services or labor caused by delays beyond service control.
Provide first-level technical support to help resolve problems quickly.
Provide daily status reports to Service management and sales representatives.
Provide on-site and telephone assistance to customers and field associates, and communicate equipment issues to Technical Support or Engineering.
Assist contractors during installation and commissioning of assigned projects.
Provide on-the-job training to field associates on equipment and work procedures.
Implement Field Change Notices according to published guidelines and remain current on Safety Bulletins, Field Change Notices, and Service Tips.
Follow published safety guidelines, use required personal protective equipment, observe work-hour policies, and promptly report work-related accidents or injuries.
Complete accurate and timely time cards, expense and mileage reports, ticket closures, and other required forms.
Provide time-and-material quotes and estimated arrival times to customers or the CRC where applicable.
Assist with scheduling, delegate team tasks, and maintain company property in accordance with company policies.
Communicate adequately with internal and external customers and work to achieve first-time fixes and customer satisfaction goals.
Attend customer and contractor meetings as required.
Maximize productivity by combining service opportunities and completing work efficiently and on time.
Evaluate sites and equipment for appropriate billing status and maintain utilization and inventory-cycle-count requirements.
Follow company dress code, safety regulations, startup and escalation processes, and procedures.
Lead by example, maintain strong internal communications, and communicate with people at all organizational levels.
Schedule and coordinate work for associates and subcontractors; provide technical support and training; and delegate work according to skill level.
Travel and drive frequently, maintain on-call availability, and be deployable for emergencies.