HVAC System Specialist

Vertiv•Des Moines, IA

12d

About The Position

The HVAC System Specialist provides leadership for high-profile orders and high-end service support for Precision Cooling Products. The role supports installations, startups, commissioning, testing, scheduled service, and emergency service. The specialist builds and maintains strong relationships with customers, co-workers, sales representatives, and other stakeholders, while maintaining continuous communication with the Customer Response Center (CRC), Area/District Offices, and the direct manager. This position independently leads and directs others, handles complex and challenging work, and supports project startups and commissioning. It includes ensuring adequate on-site manpower, assisting with startup and commissioning activities, monitoring progress and completion, coordinating quotes for additional services or excess labor when needed, providing initial technical assistance, and submitting daily status reports. The specialist provides technical assistance to customers, contractors, and CE’s on site and by phone; coordinates with Technical Support and Engineering; trains field associates; and implements Field Change Notices. The role also includes safety compliance, administrative reporting, customer communication, scheduling and task delegation, equipment and company-property maintenance, and performance responsibilities such as productivity, billing evaluation, inventory counts, and adherence to startup and escalation procedures. The position requires travel, flexible scheduling that may include weekends, evenings, and holidays, on-call availability, and deployment during emergencies. Work may take place outdoors and in extreme temperatures, around moving machinery, and in noisy environments. The role involves frequent driving and physical activities including standing, walking, climbing, kneeling, reaching, and lifting up to 50 pounds consistently and up to 75 pounds occasionally.

Requirements

One of the following experience paths: at least 5 years of relevant industry/commercial experience and leadership experience, or at least 3 years of Liebert product experience.
High school diploma or accredited GED.
A 1–2 year HVAC diploma or technical school degree.
EPA 608 refrigerant license, Level 2 or Universal.
Proficiency with electrical/electronic test equipment and fundamentals.
Proficiency in reading and interpreting electrical line diagrams and blueprints.
Ability to evaluate sites, including environmental temperature and general operating conditions.
Ability to independently perform repairs and fixes, use proper brazing techniques, and return units to full operating condition.
In-depth knowledge of Liebert products and ability to lead and train other CE’s.
Ability to summarize and report work performed.
Ability to schedule and coordinate work for associates and subcontractors, provide technical support, instruct others, and delegate according to skill level.
Strong communication, customer service, troubleshooting, safety, organizational, planning, computer, and mechanical skills.
Strong verbal and written communication skills, including the ability to communicate with all levels of customer organizations.
Ability to manage stressful situations and work effectively without direct supervision.
Professional, reliable, leader-oriented, and team-player interpersonal qualities.
Valid driver’s license.
Valid U.S. passport.
Must be at least 18 years old.
Ability to meet the role’s physical demands, including consistently lifting up to 50 pounds and occasionally up to 75 pounds.
Ability to work in extreme cold and heat, medium-to-high noise, around moving machinery, outdoors without effective weather protection, and with required protective equipment.
Availability for travel, flexible schedules including weekends, evenings, and holidays, and on-call duty through a national paging system.
Ability to deploy in the event of emergencies.

Nice To Haves

Project management skills and experience.

Responsibilities

Provide leadership for high-profile orders and service support involving Precision Cooling Products.
Support installations, startups, commissioning, testing, scheduled service, and emergency service.
Ensure sufficient manpower is on site for startup and site testing work; assist with startup and commissioning as needed.
Monitor startups for timely completion and coordinate with sales representatives and District Managers on quotes for additional services or excess labor caused by delays outside Service’s control.
Provide first-level technical support and daily status reports to Service management and sales representatives.
Render on-site and telephone assistance to customers and provide technical support to CE’s.
Communicate equipment issues to appropriate Technical Support and Engineering personnel.
Assist contractors during installation and commissioning of assigned projects.
Provide on-the-job training to CE’s and other associates in the field.
Implement Field Change Notices according to published guidelines and keep current on Safety Bulletins, FCNs, and Service Tips.
Follow safety guidelines, wear required PPE, comply with the 14-hour work-hours rule, and report work-related accidents or injuries within 24 hours.
Submit accurate and timely time cards, expense and mileage reports, ticket closures, and other required forms.
Provide Time and Material quotes for customers or contractors when necessary and provide estimated arrival times to the CRC and customers where applicable.
Assist with scheduling, delegate team tasks, and maintain company property such as vehicles, credit cards, PPE, test equipment, laptops, pagers, and cell phones.
Maintain appropriate communications with internal and external customers, pursue first-time fixes, meet customer satisfaction guidelines, and attend customer or contractor meetings as required.
Maximize productivity, combine service opportunities, complete work efficiently, make technical and commercial decisions under pressure, and evaluate site and equipment for billing status.
Maintain utilization rates and perform inventory cycle counts according to company guidelines.
Follow the company dress code, safety regulations, startup and escalation processes, and procedures; lead by example and serve as a role model for field associates.
Coordinate work schedules for associates and subcontractors, provide technical support, delegate work according to skill level, and maintain effective communication across organizational levels.
Perform frequent driving and physical duties associated with field service work.
Remain available on call through a national paging system and deploy in emergencies when required.