HVAC System Specialist

Vertiv Group•Cedar Rapids, IA

12d

About The Position

The HVAC System Specialist provides leadership for high-profile orders and high-end service support involving Precision Cooling Products. The role supports installations, startups, commissioning, testing, scheduled service, and emergency service, while maintaining strong relationships and continuous communication with customers, coworkers, sales representatives, the Customer Response Center, area and district offices, and management. The specialist leads and coordinates startup and commissioning work, provides technical assistance to customers, contractors, and field associates, and helps ensure projects are adequately staffed and completed on time. The position also includes field training, safety compliance, customer satisfaction, administrative reporting, scheduling, equipment and company-property care, and making technical and commercial decisions under pressure. The role requires travel, flexible schedules, on-call availability, and the ability to deploy during emergencies.

Requirements

At least 5 years of relevant industry or commercial experience and leadership experience, or at least 3 years of Liebert product experience.
High school diploma or accredited GED.
One to two years of HVAC diploma or technical school education.
EPA 608 refrigerant license, Level 2 or Universal.
Valid driver's license.
Valid U.S. passport.
Must be at least 18 years old.
Proficiency with electrical and electronic test equipment and fundamentals.
Proficiency in reading and interpreting electrical line diagrams and blueprints.
Ability to evaluate sites, including environmental temperature and general operating conditions.
Ability to independently perform repair techniques, perform proper brazing, and complete tasks that return units to full operating condition.
In-depth knowledge of Liebert products and ability to lead and train other field associates.
Ability to schedule and coordinate work schedules for associates and subcontractors.
Ability to provide technical support by telephone or in person and instruct associates through on-the-job training.
Ability to delegate work activities according to team members' skill levels.
Strong communication, customer service, troubleshooting, safety, organizational, planning, time-management, computer, and mechanical aptitude skills.
Ability to communicate with all levels within the customer organization and the company.
Strong verbal communication and excellent written skills.
Ability to manage stressful situations and work without direct supervision.
Ability to work flexible schedules, including weekends, evenings, and holidays.
Availability for on-call duties through a national paging system and deployment in emergencies.

Nice To Haves

Project management skills and experience.

Responsibilities

Lead high-profile orders and service support for Precision Cooling Products, including installations, startups, commissioning, testing, scheduled service, and emergency service.
Establish and maintain excellent rapport with customers, coworkers, sales representatives, and other appropriate contacts.
Maintain continuous communication with the Customer Response Center, area and district offices, and the direct manager.
Plan and accomplish work related goals using experience and judgment, and lead and direct others without direct supervision.
Support startup and commissioning activities for assigned projects.
Ensure sufficient manpower is on site each day to perform startup and site testing work.
Assist with startup and commissioning as needed based on manpower availability and site location.
Monitor startups for timely completion and work with sales representatives and District Managers on quotes for unpaid additional services or excess labor caused by delays beyond Service's control.
Provide first-level technical support to speed problem resolution and provide daily status reports to Service management and sales representatives.
Provide on-site and telephone assistance to customers and field associates, and communicate equipment issues to Technical Support or Engineering.
Assist contractors during installation and commissioning of assigned projects.
Provide on-the-job training to field associates on various types of equipment.
Implement Field Change Notices according to published guidelines and stay current on Safety Bulletins, Field Change Notices, and Service Tips.
Follow published safety guidelines, wear required personal protective equipment, comply with the work-hours policy, and report work-related accidents or injuries within 24 hours.
Submit accurate and timely time cards, expense and mileage reports, ticket closures, forms, and other required reports.
Provide time-and-material quotes for customers or contractors when needed and provide estimated arrival times to the Customer Response Center and customers where applicable.
Assist with scheduling within applicable guidelines and delegate team tasks as needed.
Maintain company property, including vehicles, credit cards, PPE, test equipment, laptops, pagers, and cell phones, according to company policies.
Communicate appropriately with internal and external customers, strive for first-time equipment fixes, maintain customer satisfaction rates, and attend customer or contractor meetings as required.
Maximize productivity by combining service opportunities and complete work efficiently and on time.
Make technical and commercial decisions under pressure and evaluate sites and equipment for appropriate billing status.
Maintain productive utilization, perform inventory cycle counts, and follow company dress code and safety regulations.
Follow company startup and escalation processes and procedures, lead by example, and maintain appropriate internal communications with all organizational levels.
Evaluate sites and equipment, perform repair techniques and brazing, and return units to full operating condition.
Schedule and coordinate work for associates and subcontractors, provide technical support and on-the-job instruction, and delegate work based on associates' skill levels.