HVAC System Specialist

Vertiv Group•Des Moines, IA

11d

About The Position

The HVAC System Specialist provides leadership for high-profile orders and high-end service support for Precision Cooling Products. The role supports installations, startups, commissioning, testing, and scheduled and emergency services. The specialist builds and maintains effective relationships with customers, coworkers, sales representatives, and other stakeholders, and communicates continuously with the Customer Response Center (CRC), Area/District Offices, and the direct manager. The position leads assigned project startup and commissioning activities, supports customers and field associates with technical issues, helps coordinate staffing and work schedules, and monitors work for timely completion. The specialist also performs field service and repair work, provides on-the-job training, implements Field Change Notices, prepares reports and quotes, and helps maintain customer satisfaction and service productivity. The work involves frequent driving and travel, flexible schedules that may include weekends, evenings, and holidays, on-call availability, and possible emergency deployment. Duties may take place outdoors and in extreme temperatures, noisy areas, and locations with moving machinery. The role requires use of specified protective equipment and the ability to lift up to 50 pounds consistently and up to 75 pounds occasionally.

Requirements

One of the following experience combinations: at least 5 years of relevant industry/commercial experience and leadership experience, or at least 3 years of Liebert product experience.
High school diploma or accredited GED.
A 1–2 year HVAC diploma or technical school degree.
EPA 608 refrigerant license, Level 2 or Universal.
Proficiency with electrical/electronic test equipment and fundamentals.
Proficiency in reading and interpreting electrical line diagrams and blueprints.
Ability to evaluate sites, including environmental temperature and general operating conditions.
Ability to independently perform repair techniques, perform proper brazing, and restore units to full operating condition.
In-depth knowledge of Liebert products and ability to lead and train other Customer Engineers.
Ability to schedule and coordinate work for associates and subcontractors, provide technical support, instruct others, and delegate work.
Strong communication, customer service, troubleshooting, organizational, planning, time-management, computer, and mechanical skills.
Ability to communicate with all levels of the organization and customer organizations, manage stressful situations, and work without direct supervision.
Valid driver's license.
Valid U.S. passport.
Must be at least 18 years old.
Ability to meet the physical demands of the role, including frequent driving; standing, walking, handling tools and components, reaching, stooping, kneeling, crouching, crawling, sitting, climbing, and balancing; and lifting up to 50 pounds consistently and 75 pounds occasionally.
Ability to meet the role's vision requirements, including close, distant, color, and peripheral vision, depth perception, and adjusting focus.

Nice To Haves

Project management skills and experience.

Responsibilities

Lead and support startup, commissioning, testing, installation, and service activities for assigned projects.
Ensure sufficient manpower is available on site each day for startup and site testing; assist with startup and commissioning as needed.
Monitor startups for timely completion and coordinate with sales representatives and District Managers on quotes for additional services or excess labor caused by delays beyond Service control.
Provide first-level technical support to help resolve problems, and submit daily status reports to Service management and sales representatives.
Provide on-site and telephone technical assistance to customers and Customer Engineers (CEs), and communicate equipment issues to Technical Support and Engineering.
Assist contractors during installation and commissioning and provide on-the-job training to CEs and other associates.
Implement Field Change Notices according to published guidelines and stay current on safety bulletins, Field Change Notices, and service tips.
Follow published safety guidelines, wear required personal protective equipment, comply with the work-hours policy including the 14-hour rule, and report work-related accidents or injuries within 24 hours.
Submit accurate and timely time cards, expense and mileage reports, ticket closures, and other required forms.
Prepare Time and Material quotes when needed, provide estimated arrival times to the CRC and customers where applicable, and assist with scheduling within established guidelines.
Delegate team tasks as needed and maintain company property, including vehicles, credit cards, PPE, test equipment, laptops, pagers, and cell phones.
Communicate appropriately with internal and external customers, work toward first-time fixes, maintain customer satisfaction, and attend customer or contractor meetings as required.
Maximize productivity by combining service opportunities and completing work efficiently and on time.
Make technical and commercial decisions under pressure, evaluate sites and equipment for billing status, and maintain utilization and inventory-count standards.
Follow company dress code, safety regulations, startup and escalation procedures, and internal communication expectations; lead by example as a role model for field associates.
Evaluate site conditions, independently perform repairs, use proper brazing techniques, and return equipment to full operating condition.
Schedule and coordinate work for associates and subcontractors, provide technical support and instruction, and delegate work according to skill level.