HVAC System Specialist

Vertiv Group•Houston, TX

12d

About The Position

The System Specialist provides leadership for high-profile orders and high-end service support for Precision Cooling Products, including installations, startups, commissioning, testing, and scheduled and emergency services. The role builds and maintains strong relationships with customers, coworkers, sales representatives, and other stakeholders, while communicating regularly with the Customer Response Center (CRC), Area and District Offices, and the direct manager. The specialist works independently on complex assignments and leads and directs others. Responsibilities span project startup and commissioning, technical support, safety, administration, customer satisfaction, and field performance. The position requires travel, flexible scheduling that may include weekends, evenings, and holidays, and availability for on-call duty through a national paging system. The specialist must be able to deploy during emergencies.

Requirements

Meet one of the following experience paths: at least 10 years of relevant industry/commercial experience and leadership experience; or six years of military experience in a related field plus five years of Liebert product experience.
High school diploma or accredited GED.
One- to two-year HVAC diploma or technical school degree.
EPA 608 refrigerant license, Level 2 or Universal.
Be at least 18 years old.
Hold a valid driver's license.
Hold a valid U.S. passport.
Be very proficient with electrical/electronic test equipment and fundamentals.
Be very proficient at reading and interpreting electrical line diagrams and blueprints.
Be able to evaluate site conditions, including environmental temperature and general operating conditions.
Independently perform repair techniques and proper brazing, and return units to full operating condition.
Have in-depth knowledge of Liebert products and the ability to lead and train other CEs.
Demonstrate leadership, reliability, teamwork, and the ability to work without direct supervision.
Demonstrate strong troubleshooting, customer service, communication, organization, planning, time-management, computer, and mechanical skills.
Be able to communicate with all levels of customer and company organizations, verbally and in writing, and manage stressful situations.
Be able to stand, walk, handle and feel objects or tools, reach, stoop, kneel, crouch, crawl, talk, hear, and smell regularly; sit and climb or balance frequently.
Have close, distant, color, peripheral, and depth vision and the ability to adjust focus.
Drive frequently and consistently lift up to 50 pounds, with occasional lifting up to 75 pounds.
Be available for travel, flexible schedules including weekends, evenings, and holidays, and on-call duty through a national paging system.
Be deployable in the event of emergencies.

Nice To Haves

Project management skills and experience.

Responsibilities

Support startup and commissioning activities for assigned projects.
Ensure sufficient manpower is available on site each day for startup and site testing.
Assist with startup and commissioning based on manpower availability and site location.
Monitor startups for timely completion and coordinate with sales representatives and District Managers on quotes for additional unpaid services or excess labor caused by delays beyond Service control.
Provide first-level technical support to help resolve problems quickly.
Provide daily status reports to Service management and sales representatives.
Provide on-site and telephone assistance to customers and other Customer Engineers (CEs).
Communicate equipment issues to the appropriate Technical Support or Engineering teams.
Assist contractors during installation and commissioning of assigned projects.
Provide on-the-job training to CEs on equipment in the field.
Implement Field Change Notices according to published guidelines and stay current on safety bulletins, Field Change Notices, and Service Tips.
Follow published safety guidelines, use required personal protective equipment, comply with work-hour policies, and report work-related accidents or injuries within 24 hours.
Submit accurate and timely time cards, expense and mileage reports, ticket closures, and other required forms.
Provide time-and-material quotes and estimated arrival times to customers or the CRC where applicable.
Assist with scheduling within established guidelines and delegate team tasks as needed.
Maintain company property, including vehicles, credit cards, PPE, test equipment, laptops, pagers, and cell phones.
Communicate appropriately with internal and external customers and strive to achieve a first-time fix.
Attend customer or contractor meetings as required and maintain customer satisfaction in accordance with company guidelines.
Maximize productivity by combining service opportunities and completing work efficiently and on time.
Make technical and commercial decisions under pressure and evaluate sites and equipment for appropriate billing status.
Maintain utilization rates, perform inventory cycle counts, and comply with company dress, safety, startup, and escalation procedures.
Lead by example, act as a role model for field associates, and maintain effective communications across organizational levels.
Schedule and coordinate work for associates and subcontractors, provide technical support and on-the-job instruction, and delegate work according to team members’ skill levels.