HVAC System Specialist

Vertiv•Houston, TX

12d

About The Position

The System Specialist provides leadership for high-profile orders and high-end service support for Precision Cooling Products, including installations, startups, commissioning, testing, scheduled services, and emergency services. The role establishes and maintains strong relationships with customers, coworkers, sales representatives, and other stakeholders, while maintaining ongoing communication with the Customer Response Center (CRC), Area and District Offices, and the direct manager. The position performs complex work independently and leads and directs others without direct supervision. It supports project startup and commissioning, coordinates onsite staffing and testing, monitors timely completion, provides first-level technical support, and reports status to service management and sales representatives. The specialist also provides technical assistance to customers, contractors, and other field associates, assists with equipment installation and commissioning, delivers on-the-job training, and implements Field Change Notices. The role requires adherence to safety requirements, use of appropriate personal protective equipment, accurate administrative and service reporting, customer communication, scheduling assistance, delegation of team tasks, and care of company property. The specialist is expected to maximize productivity, resolve equipment problems efficiently, make technical and commercial decisions under pressure, uphold company procedures, and serve as a role model to field associates. This position requires travel, flexible schedules that may include weekends, evenings, and holidays, on-call availability, and emergency deployment readiness. The work may involve outdoor conditions, extreme temperatures, loud environments, moving machinery, and frequent driving. Vertiv describes itself as an employer of around 34,000 people operating in more than 130 countries.

Requirements

Meet one of the following experience paths: at least 10 years of relevant industry/commercial experience and leadership experience; or six years of related military experience plus five years of Liebert product experience.
High school diploma or accredited GED.
One- to two-year HVAC diploma or technical school degree.
EPA 608 refrigerant license, Level 2 or Universal.
Proficiency with electrical and electronic test equipment and fundamentals.
Proficiency in reading and interpreting electrical line diagrams and blueprints.
Ability to conduct in-depth site evaluations, including environmental temperature and general operating conditions.
Ability to independently perform repairs, use proper brazing techniques, and return units to full operating condition.
In-depth knowledge of Liebert products and ability to lead and train others.
Ability to summarize and report work performed.
Ability to schedule and coordinate work for associates and subcontractors, provide technical support, deliver on-the-job instruction, and delegate tasks according to skill level.
Strong communication, customer service, troubleshooting, safety, organizational, planning, computer, and mechanical aptitude skills.
Ability to communicate with all levels of a customer organization, with strong verbal communication and excellent writing skills.
Ability to manage stressful situations, manage time effectively, and work without direct supervision.
Professional, reliable, leader-oriented, and team-player qualities.
Valid driver's license.
Valid U.S. passport.
Must be at least 18 years old.
Legally authorized to work in the United States; sponsorship is not provided.
Ability to safely perform the essential functions of the job, with reasonable accommodations where applicable.

Nice To Haves

Project management skills and experience.

Responsibilities

Lead and independently plan and complete complex work related to assigned goals.
Support startup and commissioning activities for assigned projects, including ensuring sufficient onsite staffing and assisting as needed.
Monitor startup and commissioning schedules and coordinate with sales representatives and District Managers on quotes for additional services or excess labor caused by delays beyond Service control.
Provide first-level technical support to accelerate problem resolution and submit daily status reports to service management and sales representatives.
Provide onsite and telephone assistance to customers and field associates, and communicate equipment issues to appropriate Technical Support and Engineering teams.
Assist contractors with installation and commissioning of assigned projects.
Provide on-the-job training to customer engineers (CEs) and other field associates.
Implement Field Change Notices according to published guidelines and stay current on safety bulletins, Field Change Notices, and service tips.
Follow published safety guidelines, wear required personal protective equipment, observe the 14-hour work rule, and report work-related accidents or injuries within 24 hours.
Complete accurate and timely time cards, expense and mileage reports, ticket closures, forms, and other required documentation.
Provide time-and-material quotes for customers or contractors as needed and communicate estimated arrival times to the CRC and customers where applicable.
Assist with scheduling, delegate team tasks, and maintain company property, including vehicles, credit cards, PPE, test equipment, laptops, pagers, and cell phones.
Maintain clear communication with internal and external customers, pursue first-time fixes, meet customer satisfaction guidelines, and attend customer or contractor meetings as required.
Maximize productivity by combining service opportunities, completing work efficiently, evaluating billing status, maintaining utilization, and performing inventory cycle counts.
Comply with company dress code, safety regulations, startup and escalation processes, and procedures, and lead by example as a role model for field associates.
Communicate effectively with all organizational levels, including managers, coworkers, support services, and sales.