HVAC System Specialist - Phoenix, AZ

Vertiv•Phoenix, AZ

12d

About The Position

The HVAC System Specialist provides leadership for high-profile orders and high-end service support involving installations, startups, commissioning, testing, and scheduled and emergency service on Precision Cooling Products. The role works independently while leading and directing others, and maintains strong relationships and ongoing communication with customers, co-workers, sales representatives, the Customer Response Center, Area and District Offices, and management. The specialist supports project startups and commissioning, coordinates site staffing and work, monitors progress, assists with technical problem resolution, and reports project status. The role provides technical assistance to customers, contractors, and field associates; communicates equipment issues to Technical Support and Engineering; trains associates; and implements published field changes and service guidance. The position also includes safety compliance, customer satisfaction, administrative reporting, scheduling and task delegation, equipment and company-property care, productivity and inventory activities, and sound technical and commercial decision-making. Travel, flexible schedules, on-call availability, and emergency deployment are required.

Requirements

One of the following experience paths: at least 10 years of relevant industry/commercial experience and leadership experience; or six years of related military experience plus five years of Liebert product experience.
High school diploma or accredited GED.
One- to two-year HVAC diploma or technical school degree.
EPA 608 refrigerant license, Level 2 or Universal.
Proficiency with electrical and electronic test equipment and fundamentals.
Proficiency in reading and interpreting electrical line diagrams and blueprints.
Ability to evaluate sites, including environmental temperature and general operating conditions; independently diagnose and perform repairs; use proper brazing techniques; and return equipment to full operating condition.
In-depth knowledge of Liebert products and ability to lead and train other customer engineers (CEs).
Ability to summarize and report work performed, coordinate schedules for associates and subcontractors, provide technical support, instruct and delegate based on skill level, and work without direct supervision.
Strong communication, customer service, troubleshooting, safety, organizational, planning, computer, and mechanical aptitude skills.
Ability to communicate with all levels of customer organizations, with strong verbal and excellent written communication skills.
Ability to manage stressful situations and demonstrate excellent time management.
Valid driver's license; valid U.S. passport; at least 18 years old; and legally authorized to work in the United States without current or future sponsorship.
Ability to meet the listed physical and environmental demands, including frequent driving and lifting up to 50 pounds consistently and up to 75 pounds occasionally.

Nice To Haves

Project management skills and experience.

Responsibilities

Lead service support for high-profile orders and projects involving Precision Cooling Products.
Support installation, startup, commissioning, and site testing activities; ensure adequate onsite staffing and assist as needed.
Monitor startup and commissioning progress, coordinate with sales representatives and District Managers on quotes for additional services or excess labor, provide first-level technical support, and submit daily status reports.
Provide onsite and telephone assistance to customers, contractors, and field associates; communicate equipment issues to Technical Support and Engineering.
Assist contractors during installation and commissioning, provide on-the-job training to field associates, and implement Field Change Notices according to published guidelines.
Stay current on safety bulletins, Field Change Notices, and Service Tips.
Follow safety guidelines, use required personal protective equipment, comply with the 14-hour work rule, and report work-related accidents or injuries within 24 hours.
Complete accurate and timely time cards, expense and mileage reports, ticket closures, and other required forms.
Prepare time-and-material quotes, provide estimated arrival times to the Customer Response Center and customers when applicable, and assist with scheduling.
Delegate team tasks and maintain company property, including vehicles, credit cards, PPE, test equipment, laptops, pagers, and cell phones.
Communicate effectively with internal and external customers, pursue first-time equipment fixes, meet customer satisfaction standards, and attend customer or contractor meetings as required.
Maximize productivity, complete work efficiently, make technical and commercial decisions under pressure, evaluate billing status, and meet utilization standards.
Perform inventory cycle counts and follow company dress code, safety rules, and startup and escalation procedures.
Lead by example, maintain effective internal communication, and serve as a role model for field associates.