SERVICE TECHNICIAN I

Cascade Residential Servi•Pinellas Park, FL

13d•Onsite

About The Position

Harrington Air Conditioning is hiring HVAC Service Technicians at multiple skill levels to service residential and light commercial systems. The position involves diagnosing, repairing, maintaining, and servicing HVAC equipment while providing a strong customer experience. Technicians travel to homes and businesses on scheduled daily routes, inspect systems for safety and efficiency, perform tune-ups and preventative maintenance, conduct performance tests, and recommend repairs or replacements. The role also includes discussing solutions with customers, generating sales, selling or renewing maintenance contracts, and maintaining an accurate inventory of tools and HVAC parts. Depending on tier and experience, duties may include vent cleaning, minor to complex repairs, lead setting, and assisting with corrections or installations. The job requires compliance with safety and environmental regulations and company rules. Technicians may work more than 40 hours per week and up to 12 hours per day as needed. Work involves physical tasks such as ladder and roof work, lifting and carrying equipment, operating handheld power tools, and wearing personal protective equipment. Employees may encounter noise, dust, fumes, cramped or awkward positions, and outdoor work in all weather conditions.

Requirements

EPA 608 Certification is required.
Valid driver’s license; the posting also requires a clean driving record.
Strong diagnostic and troubleshooting skills.
Professional appearance, communication, and customer service abilities.
Ability to work independently and manage daily routes efficiently.
High school diploma/GED or equivalent experience.
The posting gives varying experience levels: 2–3 years of hands-on HVAC service experience in the required qualifications; 3–5 years of air-conditioning experience in the duties; and one year of related HVAC experience or an equivalent combination of education and experience in the minimum qualifications and Tier I criteria.
Tier II requires 3 years of related HVAC industry experience or an equivalent combination of education and experience, and the proven ability to diagnose service issues and complete minor repairs.
Tier III requires 5 years of related HVAC industry experience or an equivalent combination of education and experience, and the proven ability to diagnose and complete minor to complex repairs.
Ability to climb ladders and equipment, lift 50–75 pounds, and consistently pick up at least 25 pounds and carry it up to 250 feet unassisted.
Ability to operate handheld power tools and wear personal protective equipment.
Ability to work more than 40 hours per week and up to 12 hours per day as needed.

Nice To Haves

NATE Certification.
Experience with heat pumps, mini-splits, and high-efficiency systems.
Experience using ServiceTitan or similar field service software.

Responsibilities

Travel to homes and businesses daily according to scheduled routes.
Diagnose, troubleshoot, repair, maintain, and service residential and light commercial HVAC systems.
Troubleshoot HVAC electrical systems using schematics and mechanical knowledge.
Inspect HVAC systems for efficiency and safety and conduct performance tests with specialized tools.
Perform equipment tune-ups, preventative maintenance, and, for Tier I, vent cleanings including blower wheel cleaning and in-place evaporator cleaning.
Recommend repairs or replacements and discuss solutions that address customers’ needs.
Provide customer service and respond to client concerns and inquiries.
Generate sales on service calls, sell maintenance contracts to new customers, and renew contracts for current customers.
Maintain accurate inventory of tools and HVAC parts.
For Tier II, complete service diagnoses and minor repairs and perform lead setting.
For Tier III, complete service diagnoses and repairs ranging from minor to complex, focus tune-ups on service and sales, and assist with corrections or installations when necessary.
Follow the company Code of Ethics and Team Rules and comply with safety and environmental regulations.

Benefits

Competitive hourly pay based on experience, plus performance-based incentives.
Overtime opportunities and on-call pay.
Company truck and fuel card for qualified technicians.
Medical, dental, and vision insurance.
401(k) with company match.
Paid time off and paid holidays.
Uniforms, phone, and ongoing professional training.
Career advancement opportunities into Lead, Senior Technician, or Service Management roles.
Employee assistance program.
Employee discount.
Health savings account.
Professional development assistance.
Referral program.
Tools provided.