HVAC Service Technician I

Service Experts•Rochester, NY

20d•$46,700 - $59,500•Onsite

About The Position

Under general supervision, performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, while promoting company products and services. Works under the direction of the Field Supervisor or General Manager. The technician handles customer service calls, diagnoses and repairs heating, air conditioning, ventilation, and refrigeration systems, performs routine maintenance, and identifies potential equipment problems. The role also includes documenting customer calls and collecting payments, coordinating with dispatch, maintaining company vehicles and tools, managing vehicle stock and warranty parts, and representing the company professionally. The position requires HVAC technical training and certification, relevant experience, required licensing and safety certifications, a valid driver’s license, and the ability to work flexible hours and on-call shifts. It involves physical work in varied environments, including climbing, maneuvering in confined spaces, and lifting and carrying equipment and tools. The listed annual compensation range is $46,700 to $59,500, plus incentive opportunities.

Requirements

High school diploma or GED, additional training, and 1–2+ years of HVAC experience with technical training certification; the posting also lists minimum experience as 0–2 years.
Possess all valid licenses or certifications required by applicable governmental laws or regulations for the work area.
EPA and safety certifications are required.
Skill in servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct systems on HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces; continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial HVAC service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect and perform diagnostics on equipment to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device; complete forms and paperwork accurately and collect customer payments.
Communicate with dispatch while on duty to report activity status and availability.
Deliver excellent customer service and maintain high levels of customer satisfaction.
Promote products and services and relay replacement-product sales leads to the Sales and Service Coordinator.
Use, maintain, and account for company property, vehicles, and tools.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts, and order or replenish vehicle stock as needed.
Represent the company professionally, honestly, and ethically.
Perform similar or other duties as needed or assigned and maintain regular, reliable attendance.

Benefits

Incentive and bonus opportunities, depending on position.
Generous paid time off, including 24 paid days off during the first year and 29 paid days off after the second year.
Medical, dental, and vision insurance programs.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with family coverage options.
Short-term and long-term disability insurance options.
Supplemental benefits including legal advice, pet insurance, and health advocacy programs.
Advancement and career-growth opportunities.