HVAC Service Technician I

Service Experts•Grand Island, NE

About The Position

The Service Technician I is an entry-level role that typically requires little to no prior knowledge or experience. Under general supervision, the technician performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. The position communicates with customers, answers questions, resolves problems, promotes products and services, and works toward complete customer satisfaction. The technician works under the direction of the Field Supervisor or General Manager and is expected to maintain reliable attendance and follow company procedures and safety requirements. The role includes routine service and maintenance calls, diagnosing and repairing heating, air conditioning, ventilation, refrigeration, and related systems, inspecting equipment for potential problems, completing maintenance and cleaning, and delivering or removing parts and equipment. The technician documents customer calls using a handheld device, completes paperwork, collects payments, communicates status and availability to dispatch, and helps maintain company vehicles, tools, and stock. The position also requires compliance with health and safety rules, reporting hazards and incidents, using required personal protective equipment, and supporting workplace safety initiatives.

Requirements

High school diploma or GED, with additional training and a technical training certification required.
0–2+ years of HVAC experience; the posting also lists minimum experience as 0–2 years.
Valid licensing or certification required by applicable federal, state, provincial, or local laws for the work area.
EPA and safety certifications required.
Skill in servicing heating, air conditioning, ventilation equipment, and related accessories.
Mechanical aptitude and ability to operate the tools and equipment needed for service projects.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems in HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to address customer issues, complaints, and concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision for close, distance, and peripheral viewing, with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
Diagnose and service heating, air conditioning, ventilation, refrigeration equipment, and accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork accurately and promptly.
Collect payment from customers.
Communicate with dispatch while on duty to provide accurate status and availability information.
Deliver excellent customer service and sustain high levels of customer satisfaction.
Promote products and services, and communicate replacement-product sales leads to the Sales and Service Coordinator.
Ensure company property, vehicles, and tools are properly used, maintained, and accounted for.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Perform similar or other duties as needed or assigned and maintain regular, reliable attendance.
Report unsafe acts, conditions, hazards, policy or legislative violations, injuries, and incidents to the direct supervisor or manager as prescribed.
Correct substandard acts or conditions within the technician’s area of control.
Use and maintain required personal protective equipment and do not disable safety guards, devices, or clothing.
Comply with company safety procedures and applicable legislation, operate equipment as prescribed, and participate in safety initiatives.
Provide input on safety initiatives and plans to eliminate accident exposures, and avoid acts or behavior that could endanger others.

Benefits

Incentive and bonus opportunities, depending on position.
Generous paid time off, including 24 paid days off in the first year and 29 paid days off after the second year; the posting identifies vacation, personal holidays, and national holidays.
Career advancement and growth opportunities across the U.S.
Company-sponsored medical, dental, and vision insurance.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with family coverage options.
Short-term and long-term disability insurance options.
Supplemental programs including legal advice, pet insurance, and health advocacy programs.