HVAC Service Technician I

Service Experts Heating & Air Conditioning•Grand Island, NE

About The Position

The HVAC Service Technician I is an entry-level position that typically requires little to no prior knowledge or experience and works under close supervision. Under general supervision, the technician performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. The role involves communicating with customers, answering questions, resolving problems, promoting products and services, and ensuring customer satisfaction. The technician works under the direction of the Field Supervisor or General Manager. The position requires compliance with company and applicable safety procedures, proper care and use of company vehicles, tools, equipment, and personal protective equipment, and reliable attendance. Technicians may work flexible hours and on-call shifts as needed, and may encounter a variety of indoor and outdoor environmental conditions while accessing HVAC units in locations such as attics, basements, and crawl spaces. Service Experts describes the role as an opportunity for training and professional growth, with an internal Training Academy and advancement opportunities. The company lists compensation and benefits that include incentive and bonus opportunities depending on position, paid time off, insurance programs, company-provided equipment and tools, retirement savings with company matching, and other supplemental benefits.

Requirements

High school diploma or GED, with additional training.
0–2+ years of HVAC experience with technical training certification required; the posting also lists a minimum experience range of 0–2 years.
Valid licensing or certification required by applicable federal, state, provincial, or local laws or regulations for the work area.
EPA and safety certifications required.
Skill in servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate the tools and equipment required for service projects.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to communicate with customers and resolve issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral focus with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems courteously, professionally, promptly, and accurately.
Diagnose and service heating, air conditioning, ventilation, refrigeration equipment, and accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately.
Collect payment from customers.
Communicate with dispatch while on duty to provide accurate status and availability information.
Deliver excellent customer service and maintain high customer satisfaction.
Promote products and services to customers and report replacement-product sales leads to the Sales and Service Coordinator.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Represent the company professionally, honestly, and ethically.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Perform other similar or assigned duties and maintain regular, reliable attendance.
Report unsafe acts, conditions, hazards, policy or legal contraventions, injuries, and incidents to the direct supervisor or manager as required.
Correct substandard acts or conditions within the technician’s area of control and use and maintain prescribed personal protective equipment.
Follow safety rules and procedures, operate equipment as prescribed, participate in safety initiatives, and provide input on safety plans.

Benefits

Incentive and bonus opportunities, depending on position.
24 paid days off within the first year, including vacation, personal holidays, and national holidays; 29 paid days off after the second year.
Company-sponsored medical, dental, and vision insurance programs.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with options for family coverage.
Short-term and long-term disability insurance options.
Supplemental benefit programs including legal advice, pet insurance, and health advocacy programs.
Professional growth and advancement opportunities.