HVAC Service Technician I

Service Experts Heating & Air Conditioning•Richmond, VA

About The Position

Under general supervision, the HVAC Service Technician I performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. The technician communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, and promotes company products and services. The position works under the direction of the Field Supervisor or General Manager. The role includes responding to service and maintenance calls, diagnosing and repairing heating, air conditioning, ventilation, and refrigeration systems, inspecting and cleaning equipment, documenting service work, collecting customer payments, coordinating with dispatch, and maintaining company vehicles, tools, and parts inventory. Technicians are expected to deliver professional customer service, follow company procedures, maintain reliable attendance, and represent the company ethically. The position is based at 8033 Kimway Dr Ste B, Henrico, VA 23228. Compensation is listed as $46,700 to $59,500 annually, plus incentive opportunities.

Requirements

High school diploma or GED, with additional training.
One to two or more years of HVAC experience with technical training certification; the posting also lists minimum experience as 0–2 years.
All valid licenses or certifications required by applicable governmental laws or regulations for the geographical work area.
EPA and safety certifications.
Ability to service heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate the tools and equipment needed for service projects.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems in HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to resolve customer issues, complaints, and concerns.
Effective time-management and organizational skills.
Valid driver's license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision adequate for close, distance, and peripheral vision and normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial HVAC service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems courteously, professionally, promptly, and accurately.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and related accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information on a handheld device and complete forms and paperwork accurately and on time.
Collect payment from customers.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Deliver excellent customer service and maintain high levels of customer satisfaction.
Promote products and services and report replacement-product sales leads to the Sales and Service Coordinator.
Use, maintain, and account for company property, vehicles, and tools.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Represent the company professionally, honestly, and ethically in business matters and activities.
Perform other similar duties as needed or assigned and maintain regular, reliable attendance.

Benefits

Incentive and bonus opportunities, depending on the position.
24 paid days off during the first year, including vacation, personal holidays, and national holidays.
29 paid days off after the second year.
Medical, dental, and vision insurance programs.
Company-provided smartphone, tablet, and uniform plan.
Tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with coverage options for family.
Short-term and long-term disability insurance options.
Supplemental programs including legal advice, pet insurance, and health advocacy.
Advancement and career-growth opportunities.