HVAC Service Technician I

Service Experts • Gilbert, AZ

4d • Onsite

About The Position

Under general supervision, the HVAC Service Technician performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. The role communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, while also promoting relevant products and services. The technician works under the direction of the Field Supervisor or General Manager.

Requirements

• High school diploma or GED, additional training, and 0–2+ years of HVAC experience; technical training certification is required.
• Possess all valid licenses or certifications required by applicable governmental laws or regulations for the work area.
• EPA and safety certifications are required.
• Skill in servicing heating, air conditioning, and ventilation equipment and related accessories.
• Mechanical aptitude and ability to operate the necessary tools and equipment.
• Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
• Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
• Ability to install a basic duct fitting.
• Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
• Effective communication skills to address customer issues, complaints, and concerns.
• Effective time-management and organizational skills.
• Valid driver’s license with an acceptable driving record.
• Availability to work flexible hours and on-call shifts as needed.
• Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units; continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
• Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
• Natural or corrected vision sufficient for close, distance, and peripheral viewing with normal depth perception.
• Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

• Perform residential and/or light commercial service and maintenance calls under general supervision.
• Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
• Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
• Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
• Complete routine maintenance and clean equipment as needed or required.
• Deliver and remove parts and equipment needed to complete service work.
• Record required customer-call information on a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately.
• Collect payment from customers.
• Communicate with dispatch while on duty to provide an accurate status report of activities and availability.
• Deliver excellent customer service and sustain high levels of customer satisfaction.
• Promote products and services, and communicate replacement-product sales leads to the Sales and Service Coordinator.
• Use, maintain, and account properly for company property, vehicles, and tools.
• Represent the company professionally, honestly, and ethically in business matters and activities.
• Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
• Maintain regular, reliable attendance.
• Perform similar or other duties as needed or assigned.

Benefits

• Incentive and bonus opportunities, depending on the position.
• Generous paid time off, including 24 paid days off in the first year and 29 paid days off after the second year.
• Advancement and career-growth opportunities.
• Company-sponsored medical, dental, and vision insurance.
• Company-provided smartphone, tablet, uniform plan, and tool replacement program.
• Internal Training Academy.
• 401(k) retirement savings plan with company matching contributions.
• Company-paid employee life insurance, with options for family coverage.
• Short-term and long-term disability insurance options.
• Supplemental benefits including legal advice, pet insurance, and health advocacy programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED