HVAC Service Technician I

Service Experts•Richmond, VA

2d•$46,700 - $59,500•Onsite

About The Position

Under general supervision, the HVAC Service Technician I performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. The technician communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, while promoting products and services. The role works under the direction of the Field Supervisor or General Manager. The position performs service and maintenance calls, diagnoses and repairs heating, air conditioning, ventilation, and refrigeration equipment, completes routine maintenance and cleaning, and delivers or removes parts and equipment as needed. The technician documents customer calls and other required information using a handheld device, completes paperwork, collects customer payments, and communicates status and availability to dispatch. The role also maintains company vehicles, tools, and stock; follows established procedures; and represents the company professionally and ethically. The job is based at 8033 Kimway Dr Ste B, Henrico, Virginia 23228. The stated annual compensation range is $46,700 to $59,500, with additional incentive opportunities.

Requirements

High school diploma or GED, with additional training and 1–2+ years of HVAC experience; technical training certification is required.
Possess all valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the work area.
EPA and safety certifications are required.
Skill in servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate the tools and equipment needed to perform service projects.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units; ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial HVAC service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems courteously, professionally, accurately, and in a timely manner.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device, complete forms and paperwork accurately and on time, and collect customer payments.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Deliver excellent customer service and sustain high levels of customer satisfaction.
Promote products and services and report replacement-product sales leads to the Sales and Service Coordinator.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Represent the company professionally, honestly, and ethically in business matters and activities.
Perform similar or other duties as needed or assigned and maintain regular, reliable attendance.

Benefits

Incentive and bonus opportunities, depending on the position.
Generous paid time off.
24 paid days off during the first year, including vacation, personal holidays, and national holidays.
29 paid days off after the second year.
Company-sponsored medical, dental, and vision insurance.
Company-provided smartphone, tablet, and uniform plan.
Tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with family coverage options.
Short-term and long-term disability insurance options.
Supplemental programs including legal advice, pet insurance, and health advocacy.