HVAC Field Service Technician I

AAON, Inc.•Tulsa, OK

1d•Onsite

About The Position

The Field Service Technician I provides entry-level field service support for installation, maintenance, troubleshooting, and repair of HVAC equipment at customer locations. Working under general supervision, the technician performs routine service activities, documents service work, and assists customers with operational questions. The role supports safe and efficient equipment operation, customer satisfaction, and service excellence while developing technical expertise in HVAC systems, field service operations, and customer support. The position involves work primarily at customer sites, commercial facilities, industrial operations, and construction locations, with frequent travel within assigned service areas. Work may involve varying temperatures and weather conditions, dust, noise, mechanical equipment, energized electrical and refrigeration systems, moving components, confined spaces, and elevated work areas. The role is classified as safety sensitive and requires compliance with company and customer safety protocols, including the use of required personal protective equipment. The company offers competitive compensation and robust benefits to full-time team members. Duties may change, and reasonable accommodations may be made to enable employees with disabilities to perform essential functions, absent undue hardship.

Requirements

High school diploma or GED.
At least 2 years of experience in technical service, maintenance, HVAC, industrial equipment repair, or a related field; or an equivalent combination of education and experience.
Basic knowledge of HVAC equipment, mechanical systems, electrical systems, and controls.
Ability to troubleshoot and diagnose routine equipment issues.
Familiarity with hand tools, power tools, and diagnostic equipment.
Strong customer service and communication skills.
Ability to read and interpret service manuals, wiring diagrams, and technical documents.
Strong organizational skills and attention to detail.
Ability to work independently and manage service schedules effectively.
Basic computer skills for documentation and service reporting.
Ability to make sound field decisions and resolve routine technical issues.
Ability to communicate effectively with customers, team members, and support personnel.
Ability to stand, walk, climb, bend, and work around operating equipment frequently.
Ability to lift, carry, push, or pull up to 50 lbs. regularly.
Ability to use fine and gross motor skills for repairs, diagnostics, and equipment installation.
Ability to sit and drive for extended periods while traveling between customer locations.
Ability to work in confined spaces, elevated work areas, and varying environmental conditions.
Ability to travel frequently to customer locations within assigned service areas.
Ability to comply with safety protocols and use personal protective equipment as required.

Nice To Haves

Associate degree, technical degree, or vocational training in HVAC, electrical systems, mechanical systems, or a related discipline.
EPA Certification or HVAC-related certifications.
Experience working with HVAC equipment, controls, or refrigeration systems.

Responsibilities

Assist with installation, startup, maintenance, and repair of HVAC equipment at customer locations.
Perform routine inspections and preventive maintenance to support equipment reliability and performance.
Diagnose and troubleshoot basic mechanical, electrical, and controls-related issues, escalating complex problems when needed.
Document service activities, inspections, repairs, parts usage, and customer interactions accurately and completely.
Communicate service status, findings, and recommendations professionally to customers.
Operate and maintain company tools, equipment, and service vehicles according to company standards.
Support equipment commissioning, startup, and operational verification activities.
Assist customers with basic equipment operation, maintenance procedures, and troubleshooting.
Follow safety standards, company policies, and customer site requirements.
Support warranty and service-related investigations.
Coordinate with technical support, engineering, and operations teams to resolve customer issues.
Assist with parts identification and ordering for service activities.
Participate in technical and safety training programs.
Perform other duties as assigned.