Commercial HVAC Service Technician I

Service Experts•Charlotte, NC

About The Position

The Commercial HVAC Service Technician I is an entry-level role in Technician Services, typically requiring little to no prior knowledge or experience. The technician assists with routine and standard assignments under close supervision and performs commercial rooftop HVAC service and maintenance calls while following company and customer safety protocols. The role diagnoses and services commercial heating, air conditioning, boilers, ventilation, refrigeration equipment, and related accessories. It includes inspecting, cleaning, and maintaining equipment; transporting parts and equipment; recording customer-call information and completing paperwork; communicating status to dispatch; and providing courteous customer service. The technician may promote products and services, identify replacement-product sales leads, maintain company vehicles and tools, and train other technicians when assigned. The technician is also responsible for following safety procedures, reporting hazards and incidents, maintaining and using required personal protective equipment, and complying with applicable legislation and company policies. Regular, reliable attendance is required. The job description may be reviewed and changed in accordance with company needs.

Requirements

High school diploma or GED; additional training and experience in commercial HVAC are specified.
Possess all valid licenses or certifications required by applicable governmental laws or regulations for the work area.
Skilled in servicing commercial rooftop heating, air conditioning, boilers, associated equipment, ventilation equipment, and related accessories.
Proficient mechanical aptitude and ability to operate the tools and equipment needed for service projects.
Able to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on commercial HVAC equipment.
Able to start up commercial systems and balance airflow with little or no supervision.
Able to install a basic duct fitting.
Skilled in troubleshooting and repairing refrigeration systems, hot water systems, steam boiler systems, and related commercial equipment with little or no supervision.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Two years of experience performing service and maintenance work on commercial HVAC equipment and related accessories is stated; the posting also lists minimum experience as 0–2 years.
Available to work flexible hours and on-call shifts as needed.
Able to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units; able to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Able to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Able to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Able to lift and carry up to 50 pounds.

Nice To Haves

NATE certification is preferred.

Responsibilities

Perform commercial rooftop service and maintenance calls while following safety protocols.
Analyze, diagnose, and resolve customer problems courteously, professionally, promptly, and accurately.
Diagnose and service commercial heating, air conditioning, boilers, ventilation, refrigeration equipment, and related accessories.
Inspect equipment for potential problems to prevent breakdowns and callbacks.
Perform routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork accurately and on time.
Communicate with dispatch while on duty to provide accurate status and availability updates.
Provide excellent customer service and sustain high customer satisfaction.
Promote products and services and provide the Lead Coordinator with details about replacement-product sales leads.
Use, maintain, and account for company property, vehicles, and tools.
Represent the company professionally, honestly, and ethically.
Stock company vehicles, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Train other commercial service, maintenance, or installation technicians when assigned.
Perform similar or other duties as needed or assigned and maintain regular, reliable attendance.
Immediately report unsafe acts, conditions, hazards, policy or legislative violations, injuries, and incidents as required.
Correct substandard acts or conditions within the technician’s area of control.
Use and maintain required personal protective equipment and do not disable required safety guards, devices, or clothing.
Follow company safety procedures, operate equipment as prescribed, and participate in safety initiatives, teams, or committees.
Provide input on safety initiatives and plans to eliminate accident exposures.
Avoid conduct that could endanger others and comply with applicable legislative requirements.