Commercial HVAC Service Technician I

Service Experts Heating & Air Conditioning•Charlotte, NC

About The Position

The Commercial HVAC Service Technician I is an entry-level position within Technician Services, typically requiring little to no prior knowledge or experience for routine and standard projects and assignments. The technician performs commercial rooftop service and maintenance work while following company and customer safety protocols. The role involves diagnosing and servicing commercial heating, air conditioning, boiler, ventilation, and refrigeration equipment and associated accessories; inspecting equipment to identify potential problems; and completing routine maintenance and cleaning. Technicians work under close supervision and may train other commercial service, maintenance, or installation technicians as assigned. The technician provides courteous, professional, timely, and accurate customer service; records information and completes required paperwork using a handheld device; communicates status and availability to dispatch; and promotes products and services. The position also includes delivering and removing parts and equipment, maintaining and accounting for company vehicles, tools, and property, stocking the vehicle, returning defective warranty parts, and ordering or replenishing vehicle stock. Regular, reliable attendance is required. The technician must follow company safety procedures and applicable legislation, use prescribed personal protective equipment, report hazards, incidents, injuries, and policy violations promptly, correct unsafe conditions within their control, and participate in safety initiatives. Physical work includes accessing HVAC units in varied environments and lifting and carrying items weighing up to 50 pounds. The role requires a high school diploma or GED, applicable licenses or certifications required for the work area, a valid driver’s license with an acceptable driving record, and two years of commercial HVAC service and maintenance experience. NATE certification is preferred. Flexible hours and on-call shifts may be required.

Requirements

High school diploma or GED.
Two years of experience performing service and maintenance work on commercial HVAC equipment and related accessories.
Valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the geographical work area.
Valid driver’s license with an acceptable driving record.
Mechanical aptitude and ability to operate the tools and equipment necessary for service projects.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on commercial HVAC equipment.
Ability to start up and balance airflow on commercial systems with little or no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair refrigeration systems, hot water systems, steam boiler systems, and related commercial equipment with little or no supervision.
Effective communication skills for interacting with customers and resolving issues, complaints, or concerns.
Effective time-management and organizational skills.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision for close, distance, and peripheral viewing, with normal depth perception.
Ability to lift and carry items weighing up to 50 pounds.
Ability to comply with safety procedures and applicable legislative requirements.

Nice To Haves

NATE certification.

Responsibilities

Perform commercial rooftop service and maintenance calls in accordance with company and customer safety protocols.
Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
Diagnose and service commercial heating, air conditioning, boiler, ventilation, and refrigeration equipment and associated accessories.
Inspect equipment to identify potential problems and prevent premature or unexpected breakdowns and callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately.
Communicate with dispatch while on duty to report activity status and availability.
Deliver excellent customer service, sustain customer satisfaction, and promote products and services to customers.
Provide the Lead Coordinator with details about replacement-product sales leads generated during customer service visits.
Use, maintain, and account for company property, vehicles, and tools.
Follow procedures to stock the company vehicle, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Train other commercial service, maintenance, or installation technicians when assigned.
Report unsafe acts, conditions, hazards, incidents, injuries, and policy or legislative violations as required.
Correct substandard acts or conditions within the technician’s area of control and use and maintain prescribed personal protective equipment.
Follow company safety procedures and applicable legislative requirements, operate equipment as prescribed, and participate in safety initiatives.
Perform other similar duties as needed or assigned and maintain regular, reliable attendance.