HVAC Service Technician I

Service Experts Heating & Air Conditioning•Buffalo, NY

19d•Onsite

About The Position

Under general supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensure complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager. The role involves service and maintenance calls, diagnostics, repairs, routine maintenance, equipment cleaning, and customer service. The technician records customer-call information using a handheld device, completes paperwork, collects payments, communicates with dispatch, and ensures company vehicles, tools, and property are properly maintained and accounted for. The position requires work in varied environments, including attics, basements, crawl spaces, and at heights, and may require flexible hours and on-call shifts. The annual compensation range is $46,700–$59,500, plus incentive opportunities. The listed location is 2914 Walden Ave Ste 300, Depew, NY 14043.

Requirements

High school diploma or GED, additional training, and 0–2+ years of HVAC experience with a technical training certification.
All valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the geographic work area.
EPA and safety certifications.
Skill in servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate the tools and equipment required for service projects.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to communicate with customers and resolve issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision to see and focus at close and distant ranges, peripheral vision, and normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial HVAC service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems professionally, courteously, accurately, and promptly.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect and perform diagnostics on equipment to identify potential problems and prevent breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately.
Collect payment from customers.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Provide excellent customer service and maintain high customer satisfaction.
Promote products and services to customers and contact the Sales and Service Coordinator with replacement-product sales leads generated during service visits.
Ensure company property, vehicles, and tools are properly used, maintained, and accounted for.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures and processes; keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Perform similar or other duties as needed or assigned and maintain regular, reliable attendance.

Benefits

24 paid days off in the first year, including vacation, personal holidays, and national holidays.
29 paid days off after the second year.
Company-sponsored medical, dental, and vision insurance.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with options for family coverage.
Short-term and long-term disability insurance options.
Supplemental benefit programs, including legal advice, pet insurance, and health advocacy programs.
Incentive and bonus opportunities, depending on the position.
Professional growth, advancement, and career-growth opportunities.