HVAC Service Technician I

Service Experts Heating & Air Conditioning • Peachtree, GA

18d • Onsite

About The Position

Under general supervision, the HVAC Service Technician I performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. The technician communicates with customers to answer questions, resolve problems, and ensure satisfaction, while also promoting company products and services. The role works under the direction of the Field Supervisor or General Manager and is based at 2500 Meadowbrook Pkwy, Suite F, Duluth, GA 30096.

The position requires servicing heating, air conditioning, ventilation, and refrigeration equipment; diagnosing and addressing equipment and system problems; completing maintenance and cleaning; documenting customer calls and collecting payments; coordinating with dispatch; and maintaining company vehicles, tools, and stock. Technicians are expected to provide professional customer service, follow company procedures, and attend work reliably. Flexible hours and on-call shifts may be required.

The stated minimum experience is 0–2 years. The job description also specifies a high school diploma or GED, additional training, 1–2+ years of HVAC experience with technical training certification, applicable licenses or certifications, and EPA and safety certifications. The role involves physical work in varied indoor and outdoor conditions, including climbing ladders and accessing attics, basements, and crawl spaces, as well as lifting and carrying equipment and materials.

Requirements

• High school diploma or GED, with additional training.
• 1–2+ years of HVAC experience with technical training certification required; the posting separately states minimum experience of 0–2 years.
• Valid licenses or certifications required by applicable federal, state, provincial, or local laws for the work area.
• EPA and safety certifications required.
• Skill servicing heating, air conditioning, and ventilation equipment and related accessories.
• Mechanical aptitude and ability to operate the tools and equipment needed for service projects.
• Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
• Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
• Ability to install a basic duct fitting.
• Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
• Effective communication skills to address customer issues, complaints, or concerns.
• Effective time-management and organizational skills.
• Valid driver’s license with an acceptable driving record.
• Availability to work flexible hours and on-call shifts as needed.
• Ability to stand and walk; climb ladders and attic stairs; and maneuver in attics, basements, and crawl spaces.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
• Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
• Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
• Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

• Perform residential and/or light commercial HVAC service and maintenance calls under general supervision.
• Analyze, diagnose, and resolve customer problems courteously, professionally, accurately, and promptly.
• Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
• Inspect equipment and perform diagnostics to identify potential problems and help prevent breakdowns or callbacks.
• Complete routine maintenance and equipment cleaning as needed or required.
• Deliver and remove parts and equipment needed to complete service work.
• Record required customer-call information using a handheld device and complete forms and paperwork accurately and promptly.
• Collect payment from customers.
• Communicate with dispatch while on duty to provide accurate status and availability information.
• Deliver excellent customer service and maintain high customer satisfaction.
• Promote products and services and report replacement-product sales leads to the Sales and Service Coordinator.
• Use, maintain, and account for company property, vehicles, and tools.
• Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
• Represent the company professionally, honestly, and ethically.
• Perform similar or other duties as needed or assigned and maintain regular, reliable attendance.

Benefits

• 24 paid days off in the first year, including vacation, personal holidays, and national holidays.
• 29 paid days off after the second year.
• Company-sponsored medical, dental, and vision insurance.
• Company-provided smartphone and tablet.
• Uniform plan.
• Tool replacement program.
• Internal Training Academy.
• 401(k) retirement savings plan with company matching contributions.
• Company-paid employee life insurance, with optional coverage for the employee’s family.
• Short-term and long-term disability insurance options.
• Supplemental programs including legal advice, pet insurance, and health advocacy programs.
• Incentive and bonus opportunities, depending on the position.
• Professional growth and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED