HVAC Service Technician I

Service Experts•Philadelphia, PA

19d•$46,700 - $59,500•Onsite

About The Position

Under general supervision, performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensure satisfaction, while promoting company products and services. Works under the direction of the Field Supervisor or General Manager. The role includes service calls, equipment diagnostics and repairs, routine maintenance, customer communication and payment collection, dispatch updates, paperwork, and responsible care of company vehicles, tools, parts, and equipment. Regular, reliable attendance is required. The position is based at 178 US-206, Hillsborough Township, NJ 08844.

Requirements

High school diploma or GED, additional training, and 1–2+ years of HVAC experience with technical training certification.
Possess all valid licenses or certifications required by applicable governmental laws or regulations for the work area.
EPA and safety certifications.
Skill in servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate the tools and equipment needed for service work.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems in HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to address customer issues, complaints, and concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units; ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested settings.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision to see and focus at close, distance, and peripheral ranges, with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial HVAC service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems courteously, professionally, accurately, and in a timely manner.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and clean equipment as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device; complete forms and paperwork neatly, accurately, and on time; and collect customer payments.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Deliver excellent customer service and maintain high customer satisfaction.
Promote products and services, and report replacement-product sales leads to the Sales and Service Coordinator.
Use, maintain, and account for company property, vehicles, and tools appropriately.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures; keep the company vehicle properly stocked; return defective warranty parts to the branch; and order or replenish vehicle stock as needed.
Perform similar or other duties as needed or assigned.
Maintain regular, reliable attendance.

Benefits

Generous paid time off, including 24 paid days off during the first year and 29 paid days off after the second year.
Incentive and bonus opportunities, depending on position.
Advancement and career-growth opportunities.
Company-sponsored medical, dental, and vision insurance.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with coverage options for family.
Short-term and long-term disability insurance options.
Supplemental benefits, including legal advice, pet insurance, and health advocacy programs.