HVAC Service Technician I

Service Experts Heating & Air Conditioning•Rochester, NY

18d•Onsite

About The Position

Under general supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, while promoting products and services. Works under the direction of the Field Supervisor or General Manager. The position is located at 1260 Scottsville Rd Ste. 102, Rochester, NY 14624. The technician performs service and maintenance calls, diagnoses and repairs HVAC and related equipment, inspects and maintains equipment, and completes associated customer records and paperwork. The role also includes collecting payments, coordinating with dispatch, maintaining company vehicles and tools, managing vehicle stock and warranty parts, and providing professional customer service. Flexible hours and on-call shifts may be needed. The stated annual compensation range is $46,700 to $59,500, plus incentive opportunities. The job description may be reviewed and changed based on company needs. Service Experts is an equal opportunity employer and provides reasonable accommodations upon request.

Requirements

High school diploma or GED, additional training, and 1–2+ years of HVAC experience with technical training certification; the posting also lists a minimum experience range of 0–2 years.
Possess all valid licenses or certifications required by applicable governmental laws or regulations for the geographical work area.
EPA and safety certifications required.
Skilled at servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate the necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems and balance airflow, and to align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills for working with customers and resolving issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision, with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial HVAC service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform diagnostics to identify potential problems and help prevent breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, promptly, and accurately.
Collect payment from customers.
Communicate with dispatch while on duty to report activity and availability accurately.
Deliver excellent customer service and sustain high customer-satisfaction levels.
Promote products and services and communicate replacement-product sales leads to the Sales and Service Coordinator.
Use, maintain, and account for company property, vehicles, and tools.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Represent the company professionally, honestly, and ethically in business matters and activities.
Perform similar or other duties as needed or assigned and maintain regular, reliable attendance.

Benefits

24 paid days off during the first year, including vacation, personal holidays, and national holidays.
29 paid days off after the second year.
Company-sponsored medical, dental, and vision insurance.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with coverage options for family.
Short-term and long-term disability insurance options.
Supplemental programs including legal advice, pet insurance, and health advocacy programs.
Incentive and bonus opportunities, depending on the position.
Professional growth and career advancement opportunities.