HVAC Service Technician I

Service Experts Heating & Air Conditioning•Kansas City, KS

25d

About The Position

Under general supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensure complete customer satisfaction, while promoting company products and services. Works under the direction of the Field Supervisor or General Manager. The position includes service and maintenance calls, equipment diagnostics and repairs, routine maintenance, customer payment collection, dispatch updates, and accurate completion of customer-call records and paperwork. The technician is also responsible for company property, vehicles, tools, vehicle stock, and professional representation of the company. Regular, reliable attendance is required. The role is based at 9040 Cody St, Overland Park, KS 66214. The technician must be able to work in varied indoor and outdoor environments and access HVAC units in attics, basements, and crawl spaces. Flexible hours and on-call shifts may be needed.

Requirements

High school diploma or GED, with additional training and technical training certification.
0–2+ years of HVAC experience; minimum experience is listed as 0–2 years.
Possess all valid licenses or certifications required by applicable governmental laws or regulations for the geographical work area.
EPA and safety certifications required.
Skilled in servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate the tools and equipment needed for service projects.
Able to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Able to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Able to install a basic duct fitting.
Able to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Available to work flexible hours and on-call shifts as needed.
Able to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Able to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Able to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Able to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral focus with normal depth perception.
Able to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial HVAC service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems courteously, professionally, accurately, and promptly.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately.
Collect payment from customers.
Communicate with dispatch while on duty to provide accurate updates on activity and availability.
Deliver excellent customer service and sustain high customer-satisfaction levels.
Promote products and services and report replacement-product sales leads to the Sales and Service Coordinator.
Use, maintain, and account for company property, vehicles, and tools.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Represent the company professionally, honestly, and ethically in business matters and activities.
Perform similar or other duties as needed or assigned and maintain regular, reliable attendance.

Benefits

Incentive and bonus opportunities, depending on the position.
24 paid days off during the first year, including vacation, personal holidays, and national holidays.
29 paid days off after the second year.
Advancement and career-growth opportunities.
Company-sponsored medical, dental, and vision insurance programs.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with options for family coverage.
Short-term and long-term disability insurance options.
Supplemental benefit programs, including legal advice, pet insurance, and health advocacy programs.